Home 2016-10-19T15:35:57+00:00

5 Cost Effective ways to reduce Agent Attrition in your Contact Centre

Yesterday I spoke to 2 very different Contact Centres one was a low tech, high agent turnover centre which changes their entire team every 9 months at a cost of almost a million pounds a year, and the other was a medical insurance company

What the world’s most expensive adverts can teach you about agent disengagement

GoDaddy.com spent $2.4 million advertising their web hosting business back in 2004. Chump Change compared to Ferrari and Honda (my favourite) who dramatically upped the game with $4.5Million and $5.5Million respectively.

CEO Stephen Pace talks about contact centre wallboard best practice & disengagement

Optymyse delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.

How to use TV screens to solve Agent Disengagement

The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents.  After all, it’s them that spend the day looking at it…