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Visual Communications Simplified …

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Sorry, I can’t hear you over the Bubble Wrap

One Employee Engagement and Performance Management company recently published a blog telling us to cover the boardroom with bubble wrap and invite employees in to de-stress. Unfortunately, this would not work in a call or contact centre, because your agents are….well…”working”

Attention SJS Customers & Partners!!

Please be on the lookout for a fraudulent email from an SJS email account. One of our employees has had their account compromised today, so be on the look out for emails asking you to review and sign a document. This is not from SJS!! Please accept our sincere apologies, we are taking steps to ensure that this doesn't happen again.

Low Agent Turnover – A BPO’s Holy Grail

What if there was a quick, cost effective way to use technology you’ve already paid for to reduce agent turnover and increase customer loyalty?

Challenge, Consolidate, Create

Big, shiny TV’s hanging from the wall represent a position of authority, so making sure they contain the right content is vitual or you’ll kill employee morale stone dead!