Why attend? As part of this webinar we will be joined by 2 of ShoreTel’s most experienced and well known Contact Center Design Specialists from their HQ in the USA. Together we will discuss the importance of sharing customer feedback with agents as well as show you exactly how to use ShoreTels’ After Call Survey Feature to engage, motivate and empower contact centre agents. Who should attend? This webinar is suitable for anyone
If you sell contact centre solutions, you will know that the products and services you offer are probably not that different to those of your competitors, you will also know how hard it is to convince prospects that you are in fact different. There is nothing wrong with the products and services you offer, the problem is your competitors are offering the very same solutions, and although you can wrap them differently and try to differentiate using service,
Every day more than 700 agents walk out the door of UK contact centres.It’s time to abandon traditional wallboard technology and give agents what they crave.By combining a consultative approach with Optymyse Advanced Wallboard Technology, SJS Solutions give Unify Contact Centre Solutions Providers the tools to solve their customers most expensive problem.
How do you measure the performance of a company? Is it the sales revenue or the market share? Is it the profit, the ROI or shareholders value? Sure, they are adequate indicators of a company’s success, but there’s a major driver for performance that often remains overlooked – the happiness of its employees.