Figures show that failure to keep employees happy and engaged is costing the UK call centre industry as much as £2.3 billion every year. The No1 challenge facing contact centres today is: Employee Turnover. At average 26% turnover rate a 100 agent contact centre spends £160,000 each year on recruitment and retraining. It’s a huge number and a growing problem for contact centres. What’s causing it?
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your contact centre agents. It’s time to remove the stigma surrounding traditional contact centre wallboards and start giving agents the information and support they crave in a fresh new way. Every 60 seconds a call centre in the UK loses an agent, why?
Why attend? As part of this webinar we will be joined by 2 of ShoreTel’s most experienced and well known Contact Center Design Specialists from their HQ in the USA. Together we will discuss the importance of sharing customer feedback with agents as well as show you exactly how to use ShoreTels’ After Call Survey Feature to engage, motivate and empower contact centre agents. Who should attend?
If you sell contact centre solutions, you will know that the products and services you offer are probably not that different to those of your competitors, you will also know how hard it is to convince prospects that you are in fact different. There is nothing wrong with the products and services you offer, the problem is your competitors are offering the very same solutions, and although you can wrap them differently and try to differentiate using service,