It’s over a year since we deployed Optymyse Advanced Wallboard Technology on ShoreTel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more ShoreTel Connect customers, especially those who understand the importance of agent engagement, are choosing Optymyse.
In recent months we’ve partnered with exodussoft.eu experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability.
It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same. Is giving our agents the same dull call handling metrics as we gave them in the 90’s really the best we can do?
Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised when the head of this highly motivated and talented group of professionals told the group that their core technology is just one way to differentiate