According to recent research contact centres are replacing every single agent every four years! Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem?
According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work. Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny.
SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.