Monthly Archives: December 2014

16 Dec 2014

Customer satisfaction drops 12 percent according to new research.

2016-10-19T14:43:30+00:00December 16th, 2014|

An 18 month study by UK Bright found that the proportion of customers saying they were “very satisfied” or “satisfied” with their experience had declined from 62% to 50% over 18 months, according to research from two million consumers. With more than 1 million people employed in Call and Contact Centres in the UK, it