Monthly Archives: June 2015

11 Jun 2015

How many good agents do you need to lose before you act?

2016-10-19T14:37:40+00:00June 11th, 2015|

Losing good call center agents is always a blow but what is the real cost when the good guys walk and what can be done to stop your best people going to your competition? VoC is making way to VoE. The question is how much will improving employee satisfaction cost your business and can you

10 Jun 2015

Contact Center Agent Engagement – Inspiring ideas

2016-10-19T14:39:41+00:00June 10th, 2015|

Anyone attending the biggest contact center event in 2015 (15th-19th June - Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular Optymyse software developed to help turn a dull contact center into a fun, vibrant environment which