Monthly Archives: September 2015

22 Sep 2015

Building Trust in the Workplace

2016-10-19T14:37:08+00:00September 22nd, 2015|

With more companies using contact centres for front-end customer engagement than ever before (it is estimated that there are between 3 and 4 million call centre workers in North America alone 1), the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently,