Monthly Archives: February 2016

25 Feb 2016

Insurance specialist Premium Choice deploys SJS Solutions “best in class”

2016-10-19T14:30:47+00:00 February 25th, 2016|

Premium Choice have upgraded Optymyse, their Visual Communications Software, provided by SJS Solutions. Premium Choice are insurance specialists who provide car, van and bike enthusiasts with a genuine choice of quality and affordable motor insurance, backed up by first-class customer service at all times. SJS Solutions are market leaders in providing digital communication wallboards with

24 Feb 2016

Visual communications help to bridge the gap

2016-10-19T14:31:00+00:00 February 24th, 2016|

If you already use visual communications to help your agents confidently deliver customer excellence, you will know how influential your contact centre environment can be and how the information you display on your contact centre wallboards can motivate your agents. According to one recent study conducted by Oxford Economics and SAP, only 42% of employees

17 Feb 2016

Onboarding contact center agents is vital!

2016-10-19T14:31:24+00:00 February 17th, 2016|

Its the first step to a long and fruitful relationship Getting new agents up to speed on the culture, processes, and knowledge base of your company is an expensive undertaking, but there are some cost effective approaches you can use to which will also create a more social, fun environment for your agents. When a

10 Feb 2016

Six employee engagement ideas that may surprise you

2016-10-19T14:31:36+00:00 February 10th, 2016|

Increasing employee engagement and perceptions and allowing them to buy in to your company can be creative, fun and surprising. Celebrate People When employees feel valued, they’re motivated to do their jobs better and more likely to be engaged. Knowing how important it is to recognize employees for a job well done is key. However