Monthly Archives: April 2016

6 Apr 2016

Contact Centre Gamification It’s time to level up!

2016-10-19T16:17:53+00:00April 6th, 2016|

Gamification is key Does your call centre have a problem? If you are anything like most of the contact centres that we talk to, you are likely to be dealing with an issue that just won’t go away, and one that is leading to customer dissatisfaction and agent churn.