Monthly Archives: September 2016

26 Sep 2016

Optymyse Now Available with ShoreTel Connect Contact Center

September 26th, 2016|

SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.

8 Sep 2016

Discovering the Hidden Value of Your Digital Wallboards

September 8th, 2016|

Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.

7 Sep 2016

Remego and SJS Solutions Deliver Best in Class

September 7th, 2016|

Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution

6 Sep 2016

Is Longest Wait Killing Morale and impacting profit?

September 6th, 2016|

According to recent research contact centres are replacing every single agent every four years! Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem?