Monthly Archives: January 2017

27 Jan 2017

CEO Stephen Pace talks about contact centre wallboard best practice & disengagement

2017-04-03T11:07:55+00:00January 27th, 2017|

Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.

24 Jan 2017

How to use TV screens to solve Agent Disengagement

2017-04-11T16:26:38+00:00January 24th, 2017|

The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents.  After all, it’s them that spend the day looking at it…