Monthly Archives: March 2017

15 Mar 2017

5 Cost Effective ways to reduce Agent Attrition in your Contact Centre

2017-03-15T17:22:51+00:00March 15th, 2017|

Yesterday I spoke to 2 very different Contact Centres one was a low tech, high agent turnover centre which changes their entire team every 9 months at a cost of almost a million pounds a year, and the other was a medical insurance company