Monthly Archives: July 2017

18 Jul 2017

Uncover the Science behind contact centre success (Expert Secrets)

2017-07-18T15:19:19+00:00 July 18th, 2017|

£25,000 Give Away! On the 27th July myself and SVP of Customer Service for FedEx will uncover the science behind contact centre success. This masterclass is for contact centre professionals who want to learn the science behind employee behaviour in call and contact centres, as well as simple

11 Jul 2017

Incident Management in Police Contact Centres

2017-09-28T10:53:35+00:00 July 11th, 2017|

  In recent months, our emergency services call and contact centres have been under great strain, offices dealing with emergency and non-emergency calls must think on their feet and when a major incident is underway that is extremely stressful, it will often result in an increase in staff turnover and