Monthly Archives: August 2017

30 Aug 2017

The only way a good Contact Centre Manager can get value from TV screens in their contact centres ….

2017-08-30T16:08:13+00:00August 30th, 2017|

Is to ensure the content is useful to their Agents. After all, it’s them that spend the day looking at it… How many times a day do your agents look at the call metrics displayed on the TV screens around your Contact Centre? If it’s a LOT

21 Aug 2017

5 questions which guarantee you avoid hidden contact centre technology costs

2017-08-21T15:06:40+00:00August 21st, 2017|

So, you convinced your boss to budget for the upgrade of your contact centre wallboards, and you have had presentations from a few companies, and you choose the templates you liked the look of the most – logical right, like many people you are probably motivated visually and have

8 Aug 2017

3 simple ways to erode ROI when you upgrade your Contact Centre tech

2017-08-15T15:14:09+00:00August 8th, 2017|

1. Start by replicating what you have today. Would you buy a brand new 70inch 4k TV and set the resolution to what you had on your old TV?  Would you buy a new car with parking sensors, switch them off and bump into people in car parks? Traditional