Technology can be great and in most cases a new support desk, CRM or contact centre solution will deliver considerable benefits over legacy systems, but does purchasing new technology guarantee success? Absolutely not!
THE BASICS Employee and customer happiness are inexplicably linked; therefore, any form of visual communication should drive improvements in employee engagement, happiness and satisfaction. How? Simple.
Customer Service is the key reason why your customers choose you over traditional banks. It’s been proven that agent satisfaction and loyalty have a direct influence on customer satisfaction and loyalty. Add that to the fact that you have more of an influence over your agents than you do your customers, therefore you are far more likely to achieve your goals if you focus on your agents.