With Optymyse, any company is able to take data from anywhere and display it on anything!

Optymyse Employee Engagement & Visual Communications Software helps build highly effective call and contact centers.  Motivating call center agents to contribute towards organisational success.

Getting key metrics from multiple sources to the right people at the right time does not have to be expensive.

How information is presented determines the impact it has on performance. Engaging displays guarantees the greatest impact.

A visual focus on brand and the contact center community will encourage employee engagement.

Employee environments influence performance and loyalty. How much would even a small reduction in agent turnover save your business?

Employee Engagement

It is no longer enough to publish Calls Waiting, Abandoned Rates and Time to Answer metrics on contact center wallboards and agent desktops. A cross system, cross channel, multi-layer approach to visual communications gives agents a true picture of customer engagement.

Enhanced Environment

A professional, efficient environment reduces cost through lower staff attrition rates and by attracting the best personnel. Knowledge transfer and brand reinforcement supports training, releases management time and builds a confident, motivated team.

Maximise Performance

Great communication is key to the effectiveness of any team. Digital Displays are a powerful, affordable way to transfer information, strengthen your brand and encourage confidence in personnel and agents.

Client Comments

Frequently Asked Questions

Q: What type of data can I display?

A: Optymyse supports most APIs that use standard best practices including RESTful and connects with almost any data source including; automatic call distributors (ACD), contact center solutions, workforce management systems, outbound dialers, IVRs, CRM and WFO as well as ERP, social media, customer feedback, call back and trouble ticket systems. We have ready made, tested connectors for:  Avaya, Unify, Shoretel, Cisco and Noble Systems.

Q: Is Optymyse available as SaaS in the cloud?

A: Yes. We offer both cloud and on premise solutions. Our Cloud Technology Partner (Vultr) allows us to quickly spin up servers at our Secure Data Centers across the globe. Refer to our Pricing page for more details. http://www.sjssolutions.com/pricing/

Q: Will Optymyse Mobile remain up to date if I am out of the office?

A: Yes, if you are using Optymyse via the cloud. Yes, but if you are On Premise you would need to publish the Optymyse server to the net.

Q: Does Optymyse require media players to connect with TV screens?