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Visual Communications Simplified …

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Making The Most Of Everything You’ve Got

In most cases a new contact centre or help desk solution will deliver considerable benefits over legacy systems, but does purchasing new technology guarantee success in your organisation?

Guaranteed To Disrupt & Differentiate

If you’re looking for a way to get the attention of prospects, give your proposal the edge and make sure your pitch is never forgotten, we have the solution…

3.5 Tips For Putting Employees First

Phrases like Customer Excellence, Customer Experience, Customer Satisfaction, Customer Delight and Voice of the Customer have been ringing in our ears for over a decade and now it’s the turn of the agents, the employees. But what is Employee Engagement and why should you care? Well it’s one of the key drivers behind Employee Satisfaction and a move away from VOC towards Voice of the Employee.

How to Cash in on Employee Engagement

Employee Satisfaction is driven by many things, Engagement being one of the key drivers, but what can you expect in return for more focus on your employees and less focus towards your customers…. Did I just write that, yes LESS customer focus.