Optymyse Employee Engagement & Visual Communications Software
Helping build highly effective call and contact centers. Designed to ensure employees are committed to your organisation’s goals and values. Motivating call center agents to contribute towards organisational success.
I truly appreciate your help and wisdom. You have helped us greatly through this process.
“The SJS product was very easy to deploy, the SJS engineers were very knowledgeable and the whole project went smoothly. The screens look great and are a fantastic way to keep everyone up to date with our current performance.”
“Very straight forward! System is easy to use and intuitive!”
“The great news is that the team at SJS have developed such a user friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much for your excellent and timely support!”
“Without the involvement of SJS Solutions we would have never been able to meet the needs of INPS or close the deal!”
“We are delighted with the Optymyse wallboard solution, it has already made us more effective and for that we would like to thank SJS Solutions.”
“By allowing us to send messages to the wallboards, communication has improved and we no longer rely on e-mails and written communication to get key messages to our agents”
“We are impressed with SJS and the impact the Optymyse™ wallboards have had on our center thus far.”
“Downloaded. Installed. So easy to get working, others need to take lessons from you.”
“The install went great, it was straight forward and took less time than I was expecting. I am able to create really professional looking wallboards that make what I have seen in other contact centres look really old school”
“SJS Solutions have a unique blend of business experience and high-level technical expertise; they were quick to understand our quite complex business and soon came up with a solution that has so far gone the extra step. Not only do they focus their efforts on creating a solution that pleases the Head Office Management Team, they also understand the importance of the end users in over 100 countries that will use the system they create. SJS Solutions leave us to focus on what we are good at; Keeping customers happy and getting parcels delivered on time, they are extremely resourceful and I highly recommend them.”
Frequently Asked Questions
A: Optymyse supports most APIs that use standard best practices including RESTful and connects with almost any data source including; automatic call distributors (ACD), contact center solutions, workforce management systems, outbound dialers, IVRs, CRM and WFO as well as ERP, social media, customer feedback, call back and trouble ticket systems. We have ready made, tested connectors for: Avaya, Unify, Shoretel, Cisco and Noble Systems.
Q: Is Optymyse available as SaaS in the cloud?
A: Yes. We offer both cloud and on premise solutions. Our Cloud Technology Partner (Vultr) allows us to quickly spin up servers at our Secure Data Centers across the globe. Refer to our Pricing page for more details. http://www.sjssolutions.com/pricing/
Q: Will Optymyse Mobile remain up to date if I am out of the office?
A: Yes, if you are using Optymyse via the cloud. Yes, but if you are On Premise you would need to publish the Optymyse server to the net.
Q: Does Optymyse require media players to connect with TV screens?