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Calling All Credit Unions!

Customer Service is the key reason why your customers choose you over traditional banks. It’s been proven that agent satisfaction and loyalty have a direct influence on customer satisfaction and loyalty. Add that to the fact that you have more of an influence over your agents than you do your customers, therefore you are far more likely to achieve your goals if you focus on your agents.

Buried Treasure: Discovering the Hidden Value of Your Digital Wallboard’s

Gold Mine in Real Time Digital wallboard’s are gold mines for contact centers. In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboard’s provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees.

Do all Unify Contact Centres look this Sexy?

It’s almost 10 years since we delivered the first Optymyse wallboard solution on the Unify Open scape platform, and I’m so pleased that many of the Unify team I worked with back then are still around, that says a lot about a company – great people!

Mitel Connect Contact Centers Never Looked This Good

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on Mitel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more Mitel Connect customers, especially those who understand the importance of agent engagement, are choosing Optymyse.