Founded in 2001 SJS Solutions have dedicated over 16 years to the improvement of contact centres across the globe. We take a consultative approach towards solving the biggest challenge facing call and contact centres today, the retention of good agents (CSRs).
According to Gallup just 31% of employees are engaged at work and an improvement in worker engagement of just 5%-10% can result in an increase of approximately 1,227 to 2,454 more available call minutes per agent per year.
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage and motivate your agents. To have the biggest impact we strongly encourage our customers to replace negative call handling metrics with Customer Satisfaction (CSAT) and Net Promotor Scores (NPS), and to move as far away from traditional wallboard or dashboards layouts as possible.
By using the latest REST API and Browser-Based technology we give our customers the ability to re-connect agents to their brands, remind them of core company values, be empowered, satisfied and most of all have access to the information they need to deliver positive customer experiences.
Meet the Management Team
“The great news is that the team at SJS have developed such a user-friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much!”
Aaron Snyder, Delta Dental, USA
“We live and die by the Optymyse screens”
Jeanine Sear, Scion Dental, USA
“We really appreciate the support your team have provided. Optymyse is a neat tool”
MIS Regional Manager, Teleperformance, Mexico
“Before Optymyse I was embarrassed to Let senior executives walk around the Contact center”
Delores Mears, Oldcastle Materials, USA
“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”
Angelo Chrysanthou, Head of IS, In Practice Systems, UK
“We no longer rely on e-mails and written communication to get key messages to our agents”
– Andy Shaw, Operations Manager, Premium Choice, UK
“Very straight forward! System is easy to use and intuitive!”
– Lee Simister, Business Support Team Leader, Plusnet, UK
“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.“
Robin McClelland Director, Member Services, Maryland Retirement and Pensions, USA