About SJS Solutions

About SJS Solutions 2017-10-11T10:02:48+00:00

Founded in 2001 SJS Solutions have dedicated over 16 years to the improvement of contact centres across the globe. We take a consultative approach towards solving the biggest challenge facing call and contact centres today, the retention of good agents (CSRs).

According to Gallup just 31% of employees are engaged at work and an improvement in worker engagement of just 5%-10% can result in an increase of approximately 1,227 to 2,454 more available call minutes per agent per year.

Optymyse is more than just a wallboard, it’s a completely new way to empower, engage and motivate your agents. To have the biggest impact we strongly encourage our customers to replace negative call handling metrics with Customer Satisfaction (CSAT) and Net Promotor Scores (NPS), and to move as far away from traditional wallboard or dashboards layouts as possible.

By using the latest REST API and Browser-Based technology we give our customers the ability to re-connect agents to their brands, remind them of core company values, be empowered, satisfied and most of all have access to the information they need to deliver positive customer experiences.

When purchasing Optymyse, the worlds most flexible wallboard software, customers also receive the tools, knowledge and support required to create amazing contact centers, filled with happy, engaged, loyal agents.

Meet the Management Team

Steve Pace
Steve PaceChief Executive Officer
Stephen is a true industry expert with over twenty years experience in customer service and contact centre technology
Read more
Ian Kaney
Ian KaneyHead of Technology
Ian is an experienced software developer with a strong desire to change the way contact centres use metrics and information to engage employees.
Ade Vickers
Ade VickersSenior Consultant
Adrian is a talented developer with over 10 years’ experience working with telephony and contact centre technology.
Steph Kaney
Steph KaneyTraining and Administration Manager
Steph is our lead trainer, voice behind our YouTube videos and also manages product deployment and administration
Jaki Hodge
Jaki HodgeSales Director: EMEA
Jaki is a highly experienced individual with extensive knowledge and skills in Sales and Organizational Development gained in a range of Sales and Operational positions
Kevin Brown
Kevin BrownSales Director: Americas and Australia
Kevin is a proven technology, customer service, operations and sales leader with 30 years of global experience designing and managing Customer Experience solutions

Customer Stories

“The great news is that the team at SJS have developed such a user-friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much!”

Aaron Snyder, Delta Dental, USA

“We live and die by the Optymyse screens”

Jeanine Sear, Scion Dental, USA

“We really appreciate the support your team have provided. Optymyse is a neat tool”

MIS Regional Manager, Teleperformance, Mexico

“Before Optymyse I was embarrassed to Let senior executives walk around the Contact center”

Delores Mears, Oldcastle Materials, USA

“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”

Angelo Chrysanthou, Head of IS, Vision, UK

“We no longer rely on e-mails and written communication to get key messages to our agents”

– Andy Shaw, Operations Manager, Premium Choice, UK

“Very straight forward! System is easy to use and intuitive!”

– Lee Simister, Business Support Team Leader, Plusnet, UK

“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.“

Robin McClelland Director, Member Services, Maryland Retirement and Pensions, USA