About SJS Solutions

About SJS Solutions2018-07-11T13:45:05+00:00

Founded in 2001 SJS Solutions have dedicated over 16 years to the improvement of employee engagement in contact centres across the globe. In 2018 we’ll take this expertise and combined with our new visual communications software (Optymyse2018) we’ll be making employee disengagement a thing of the past in all environments, including outbound sales, helpdesks and common areas like receptions, canteens etc.

According to Gallup, organisations in the top quartile in employee engagement outperformed those in the bottom-quartile by 10% on customer ratings, 22% in profitability, and 21% in productivity. They also see significantly lower staff turnover and absenteeism.

Optymyse truly is the last visual communications software you’ll ever need; a one stop shop for all your employee engagement needs no matter what the environment. Let us save you time and money by replacing multiple digital signage and dashboard solutions with one system, with the power to give you control of metrics, threshold alerts, employee recognition, gamification, social inclusion and communication without the need for graphic design skills or expensive TV screens.

By choosing Optymyse you’ll be buying the world’s most flexible wallboard software, but you’ll also get access to a team of individuals who want your call or contact centre to succeed at the highest possible level. Included in our service we’ll review your existing wallboards and the metrics you display, we’ll share the latest employee engagement techniques, best practice and work with you to ensure your Optymyse wallboard designs deliver real business outcomes.

We’ve worked very hard to make sure Optymyse is inexpensive, fast and easy to deploy and completely hardware independent. Join us on our quest to make employee disengagement a thing of the past!

Meet the Management Team

Steve Pace
Steve PaceChief Executive Officer
Stephen is a true industry expert with over twenty years experience in customer service and contact centre technology
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Ian Kaney
Ian KaneyHead of Technology
Ian is an experienced software developer with a strong desire to change the way contact centres use metrics and information to engage employees.
Steph Kaney
Steph KaneyTraining and Administration Manager
Steph is our lead trainer, voice behind our YouTube videos and also manages product deployment and administration
Jaki Hodge
Jaki HodgeSales Director: EMEA
Jaki is a highly experienced individual with extensive knowledge and skills in Sales and Organizational Development gained in a range of Sales and Operational positions
Kevin Brown
Kevin BrownSales Director: Americas and Australia
Kevin is a proven technology, customer service, operations and sales leader with 30 years of global experience designing and managing Customer Experience solutions

Customer Stories

“The great news is that the team at SJS have developed such a user-friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much!”

Aaron Snyder, Delta Dental, USA

“We live and die by the Optymyse screens”

Jeanine Sear, Scion Dental, USA

“We really appreciate the support your team have provided. Optymyse is a neat tool”

MIS Regional Manager, Teleperformance, Mexico

“Before Optymyse I was embarrassed to Let senior executives walk around the Contact center”

Delores Mears, Oldcastle Materials, USA

“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”

Angelo Chrysanthou, Head of IS, Vision, UK

“SJS give us more than just the software to create amazing wallboard’s, they also help us understand what NOT to put on our wallboard’s”

 Jonathan Button, IT Support Analyst, Brightside Insurance, UK

“We no longer rely on e-mails and written communication to get key messages to our agents”

– Andy Shaw, Operations Manager, Premium Choice, UK

“Very straight forward! System is easy to use and intuitive!”

– Lee Simister, Business Support Team Leader, Plusnet, UK

“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.“

Robin McClelland Director, Member Services, Maryland Retirement and Pensions, USA