ian.kaney

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So far ian.kaney has created 58 blog entries.
7 Oct 2015

SJS Launch Reseller Area

2016-10-19T14:35:40+00:00 October 7th, 2015|

SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Center Environments Easier For Resellers Aldermaston, UK – 6 October 2015: SJS Solutions Ltd have enhanced their Reseller Program by launching a new reseller area on their website. The new reseller area is a private area on the SJS Solutions website containing research, marketing

22 Sep 2015

Building Trust in the Workplace

2016-10-19T14:37:08+00:00 September 22nd, 2015|

With more companies using contact centres for front-end customer engagement than ever before (it is estimated that there are between 3 and 4 million call centre workers in North America alone 1), the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently,

13 Aug 2015

Do your wallboards connect with Millennials and Boomers?

2016-10-19T14:37:16+00:00 August 13th, 2015|

People generally today are used to consuming a lot more news and content, faster, more frequently and on numerous devices.  And for the younger generation, it’s all about the ‘visual experience’. A well thought out internal communications strategy designed to appeal to the way your different employee groups take in information will help retain your

13 Aug 2015

Fonolo and SJS Solutions Bring Virtual Queuing Data 

2016-10-19T14:37:22+00:00 August 13th, 2015|

12th August 2015 -Fonolo and SJS Solutions bring virtual queuing data to digital wallboards which will improve service.  Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centres, today announced a partnership to make Fonolo's virtual queuing data easily

11 Jun 2015

How many good agents do you need to lose before you act?

2016-10-19T14:37:40+00:00 June 11th, 2015|

Losing good call center agents is always a blow but what is the real cost when the good guys walk and what can be done to stop your best people going to your competition? VoC is making way to VoE. The question is how much will improving employee satisfaction cost your business and can you

10 Jun 2015

Contact Center Agent Engagement – Inspiring ideas

2016-10-19T14:39:41+00:00 June 10th, 2015|

Anyone attending the biggest contact center event in 2015 (15th-19th June - Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular Optymyse software developed to help turn a dull contact center into a fun, vibrant environment which

20 May 2015

3 Tips for improving Employee Engagement using Visual Communications

2016-10-19T14:39:50+00:00 May 20th, 2015|

1.  Don’t think that by connecting a TV screen to your PC and displaying reports and dashboards designed for desktops is going to allow your call center, sales or contact centre employees to obtain the same insights you can. A desktop report often contains too much complexity and does not lend itself to being viewed from

11 May 2015

SJS & ShoreTel improve employee engagement

2016-10-19T14:39:58+00:00 May 11th, 2015|

If my memory serves me well it was late in the day UK time when I received a call from Ed Wright of ShoreTel, his call was about to change the future direction of SJS Solutions forever. Before this time I had heard very little about the Telephone Solutions Manucturer ShoreTel, and was certainly not

8 May 2015

Do your teams look forward to coming to work?

2016-10-19T14:40:09+00:00 May 8th, 2015|

Many may consider high levels of employee happiness as unachievable. Even if truly enjoying every second of every day is a rarity, surely the relationship between employee happiness and performance are too strong to ignore. Happiness is a potent performance enhancer; we all perform at our best when we are happy. Any organisation not investing

15 Apr 2015

The impact of employee engagement on performance

2016-10-19T14:40:19+00:00 April 15th, 2015|

The impact of employee engagement on performance is very real. The time to act is now! It has been proven that companies who focus on their employees, the environment they work in and their values are enjoying greater success compared to companies who continue to use the more common rewards vs discipline approach. Organisations which