sarah.brady

About Sarah Brady

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So far Sarah Brady has created 22 blog entries.
16 Oct 2017

ShoreTel Connect Contact Centers Never Looked This Good

2017-10-16T10:52:07+00:00 October 16th, 2017|

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on ShoreTel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more ShoreTel Connect customers, especially those who understand

9 Oct 2017

Genesys Contact Centres never looked so good

2017-10-09T14:10:52+00:00 October 9th, 2017|

In recent months we’ve partnered with exodussoft.eu experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability.

2 Oct 2017

Avaya Contact Centers never looked so good

2017-10-02T10:34:03+00:00 October 2nd, 2017|

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same.

25 Sep 2017

Contact Centre Solutions – How far do you need to go?

2017-09-25T16:20:45+00:00 September 25th, 2017|

Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised

18 Sep 2017

Cisco Contact Centers Just Got Sexier!

2017-09-18T13:47:43+00:00 September 18th, 2017|

In the last few months we’ve successfully deployed Optymyse at both UCCE and UCCX sites and we’re delighted with the results. The end of traditional call handling metric wallboard’s is coming! more and more of you are realising that agents want more from your visual communications solutions.

30 Aug 2017

The only way a good Contact Centre Manager can get value from TV screens in their contact centres ….

2017-08-30T16:08:13+00:00 August 30th, 2017|

Is to ensure the content is useful to their Agents. After all, it’s them that spend the day looking at it… How many times a day do your agents look at the call metrics displayed on the TV screens around your Contact Centre? If it’s a LOT

21 Aug 2017

5 questions which guarantee you avoid hidden contact centre technology costs

2017-08-21T15:06:40+00:00 August 21st, 2017|

So, you convinced your boss to budget for the upgrade of your contact centre wallboards, and you have had presentations from a few companies, and you choose the templates you liked the look of the most – logical right, like many people you are probably motivated visually and have

8 Aug 2017

3 simple ways to erode ROI when you upgrade your Contact Centre tech

2017-08-15T15:14:09+00:00 August 8th, 2017|

1. Start by replicating what you have today. Would you buy a brand new 70inch 4k TV and set the resolution to what you had on your old TV?  Would you buy a new car with parking sensors, switch them off and bump into people in car parks? Traditional