Phrases like Customer Excellence, Customer Experience, Customer Satisfaction, Customer Delight and Voice of the Customer have been ringing in our ears for over a decade and now it’s the turn of the agents, the employees. But what is Employee Engagement and why should you care? Well it’s one
Sarah Brady 2018-02-26T16:24:52+00:00 February 26th, 2018|
Employee Satisfaction is driven by many things, Engagement being one of the key drivers, but what can you expect in return for more focus on your employees and less focus towards your customers…. Did I just write that, yes LESS customer focus.
Sarah Brady 2018-02-12T14:11:17+00:00 February 12th, 2018|
By now most people are aware that organisations with high levels of employee engagement are enjoying 10% higher customer ratings, 22% higher profitability, and 21% better productivity, that’s according to a huge study by Gallup plus a big serving of common sense, but how can you start to
Sarah Brady 2018-01-22T16:26:21+00:00 January 22nd, 2018|
Making employees happy may well have been proven to be one of the most effective ways to make your organisation more profitable and successful, but what if you don’t have the funds to follow Employee Happiness Guru Tony Hsieh’s advice, and employ an employee happiness officer to monitor
Sarah Brady 2018-01-15T13:26:04+00:00 January 15th, 2018|
Technology can be great and in most cases a new support desk, CRM or contact centre solution will deliver considerable benefits over legacy systems, but does purchasing new technology guarantee success? Absolutely not!