A Contact Centre Superstar has the respect and full support of his or her agents no matter how tough it gets. Contact Centre Superstars always fight for tools which support their agents. Contact Centre Superstars dare to question anything they feel will damage the well being and positivity of their agents.
In recent months, our emergency services call and contact centres have been under great strain, offices dealing with emergency and non-emergency calls must think on their feet and when a major incident is underway that is extremely stressful, it will often result in an increase in staff turnover and
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your contact centre agents. It’s time to remove the stigma surrounding traditional contact centre wallboards and start giving agents the information and support they crave in a fresh new way. Every 60 seconds a call centre in the UK loses an