Blog

24 May 2017

How to be a contact center champion webinar

2017-05-24T13:56:35+00:00 May 24th, 2017|

Why attend? As part of this webinar we will be joined by 2 of ShoreTel’s most experienced and well known Contact Center Design Specialists from their HQ in the USA. Together we will discuss the importance of sharing customer feedback with agents as well as show you exactly how

23 May 2017

How selling dreams creates emotional connections

2017-05-23T11:40:38+00:00 May 23rd, 2017|

If you sell contact centre solutions, you will know that the products and services you offer are probably not that different to those of your competitors, you will also know how hard it is to convince prospects that you are in fact different. There is nothing wrong with the products and services you

10 May 2017

Unify Partner Discovery Day – We want to share our secrets with you!

2017-05-10T13:41:09+00:00 May 10th, 2017|

Every day more than 700 agents walk out the door of UK contact centres.It’s time to abandon traditional wallboard technology and give agents what they crave.By combining a consultative approach with Optymyse Advanced Wallboard Technology, SJS Solutions give Unify Contact Centre Solutions Providers the tools to solve their customers most expensive

28 Apr 2017

The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK

2017-05-10T12:53:24+00:00 April 28th, 2017|

How do you measure the performance of a company? Is it the sales revenue or the market share? Is it the profit, the ROI or shareholders value? Sure, they are adequate indicators of a company’s success, but there’s a major driver for performance that often remains overlooked – the happiness of

19 Apr 2017

Boosting Company Performance: The Positive Impact of Keeping Your Employees Happy

2017-04-19T16:59:58+00:00 April 19th, 2017|

A report from the Chartered Institute of Personnel & Development determines that the average cost for replacing call centre staff is £6,125 per agent. At the industry recognised 26% turnover rate per annum your contact centre is completely changing staff every four years and it’s costing as much as £2.3

13 Apr 2017

Is your tech unintentionally causing employees to leave?

2017-05-10T12:54:06+00:00 April 13th, 2017|

There are so many ways an organisation could be unintentionally driving good employees out the door. No matter what type of team you manage one thing is for certain; don’t align tech with employee needs and you’ll struggle to increase employee satisfaction. If we take how call center and contact

12 Apr 2017

Valuable enhancements to ShoreTel CONNECT Cloud Contact Centre Solutions

2017-04-12T14:13:10+00:00 April 12th, 2017|

Since 2009 Contact Centre Optimisation experts and developers of Optymyse Wallboard software have been helping ShoreTel customers improve their Contact Centre environments, more recently they have developed their product to connect seamlessly to ShoreTel’s new Connect Cloud platform

15 Mar 2017

5 Cost Effective ways to reduce Agent Attrition in your Contact Centre

2017-03-15T17:22:51+00:00 March 15th, 2017|

Yesterday I spoke to 2 very different Contact Centres one was a low tech, high agent turnover centre which changes their entire team every 9 months at a cost of almost a million pounds a year, and the other was a medical insurance company

13 Feb 2017

What the world’s most expensive adverts can teach you about agent disengagement

2017-02-13T16:21:31+00:00 February 13th, 2017|

GoDaddy.com spent $2.4 million advertising their web hosting business back in 2004. Chump Change compared to Ferrari and Honda (my favourite) who dramatically upped the game with $4.5Million and $5.5Million respectively.

27 Jan 2017

CEO Stephen Pace talks about contact centre wallboard best practice & disengagement

2017-04-03T11:07:55+00:00 January 27th, 2017|

Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.