Sarah Brady 2017-05-10T12:54:06+00:00 April 13th, 2017|
There are so many ways an organisation could be unintentionally driving good employees out the door. No matter what type of team you manage one thing is for certain; don’t align tech with employee needs and you’ll struggle to increase employee satisfaction. If we take how call center and contact
Sarah Brady 2017-04-12T14:13:10+00:00 April 12th, 2017|
Since 2009 Contact Centre Optimisation experts and developers of Optymyse Wallboard software have been helping ShoreTel customers improve their Contact Centre environments, more recently they have developed their product to connect seamlessly to ShoreTel’s new Connect Cloud platform
ian.kaney 2017-03-15T17:22:51+00:00 March 15th, 2017|
Yesterday I spoke to 2 very different Contact Centres one was a low tech, high agent turnover centre which changes their entire team every 9 months at a cost of almost a million pounds a year, and the other was a medical insurance company
ian.kaney 2017-02-13T16:21:31+00:00 February 13th, 2017|
GoDaddy.com spent $2.4 million advertising their web hosting business back in 2004. Chump Change compared to Ferrari and Honda (my favourite) who dramatically upped the game with $4.5Million and $5.5Million respectively.
ian.kaney 2017-04-03T11:07:55+00:00 January 27th, 2017|
Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.
ian.kaney 2017-04-11T16:26:38+00:00 January 24th, 2017|
The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents. After all, it’s them that spend the day looking at it…
ian.kaney 2017-04-11T13:22:11+00:00 October 19th, 2016|
According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work. Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny.
ian.kaney 2016-10-19T16:01:47+00:00 September 26th, 2016|
SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.