18 Sep 2017

Cisco Contact Centers Just Got Sexier!

2017-09-18T13:47:43+00:00September 18th, 2017|

In the last few months we’ve successfully deployed Optymyse at both UCCE and UCCX sites and we’re delighted with the results. The end of traditional call handling metric wallboard’s is coming! more and more of you are realising that agents want more from your visual communications solutions.

30 Aug 2017

The only way a good Contact Centre Manager can get value from TV screens in their contact centres ….

2017-08-30T16:08:13+00:00August 30th, 2017|

Is to ensure the content is useful to their Agents. After all, it’s them that spend the day looking at it… How many times a day do your agents look at the call metrics displayed on the TV screens around your Contact Centre? If it’s a LOT

21 Aug 2017

5 questions which guarantee you avoid hidden contact centre technology costs

2017-08-21T15:06:40+00:00August 21st, 2017|

So, you convinced your boss to budget for the upgrade of your contact centre wallboards, and you have had presentations from a few companies, and you choose the templates you liked the look of the most – logical right, like many people you are probably motivated visually and have

8 Aug 2017

3 simple ways to erode ROI when you upgrade your Contact Centre tech

2017-08-15T15:14:09+00:00August 8th, 2017|

1. Start by replicating what you have today. Would you buy a brand new 70inch 4k TV and set the resolution to what you had on your old TV?  Would you buy a new car with parking sensors, switch them off and bump into people in car parks? Traditional

18 Jul 2017

Uncover the Science behind contact centre success (Expert Secrets)

2017-07-18T15:19:19+00:00July 18th, 2017|

£25,000 Give Away! On the 27th July myself and SVP of Customer Service for FedEx will uncover the science behind contact centre success. This masterclass is for contact centre professionals who want to learn the science behind employee behaviour in call and contact centres, as well as simple

11 Jul 2017

Incident Management in Police Contact Centres

2017-09-28T10:53:35+00:00July 11th, 2017|

  In recent months, our emergency services call and contact centres have been under great strain, offices dealing with emergency and non-emergency calls must think on their feet and when a major incident is underway that is extremely stressful, it will often result in an increase in staff turnover and