Blog

1 Dec 2016

Solving the agent disengagement puzzle

2017-08-18T15:50:00+00:00 December 1st, 2016|

With Billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved?

19 Oct 2016

The 3 human needs that drive employee engagement

2017-04-11T13:22:11+00:00 October 19th, 2016|

According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work. Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny.

26 Sep 2016

Optymyse Now Available with ShoreTel Connect Contact Center

2016-10-19T16:01:47+00:00 September 26th, 2016|

SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.

8 Sep 2016

Discovering the Hidden Value of Your Digital Wallboards

2016-10-25T16:18:27+00:00 September 8th, 2016|

Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.

7 Sep 2016

Remego and SJS Solutions Deliver Best in Class

2016-11-15T15:38:44+00:00 September 7th, 2016|

Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution

6 Sep 2016

Is Longest Wait Killing Morale and impacting profit?

2017-01-24T16:08:22+00:00 September 6th, 2016|

According to recent research contact centres are replacing every single agent every four years! Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem?

4 May 2016

Everyone eats

2016-10-19T14:25:32+00:00 May 4th, 2016|

Employee Engagement Solved The idea of employee engagement is a big deal for leaders striving to create a thriving and productive population. Everyone eats. The conversation around food is robust, but very little of it focuses on using food as an organisational development tool. Eating is an experience that speaks to everyone.  Creating healthy food environments is a

4 May 2016

Not just a shaggy dog story – pets at work

2016-10-25T12:21:45+00:00 May 4th, 2016|

At first glance, this may seem like a shaggy dog story – but the idea that having four-legged friends in the workplace can relieve stress is being taken seriously. A recent study out of the Central Michigan University, which claims that dogs in the workplace can lead to more trust between co-workers and that, leads

6 Apr 2016

Contact Centre Gamification It’s time to level up!

2016-10-19T16:17:53+00:00 April 6th, 2016|

Gamification is key Does your call centre have a problem? If you are anything like most of the contact centres that we talk to, you are likely to be dealing with an issue that just won’t go away, and one that is leading to customer dissatisfaction and agent churn.

31 Mar 2016

The Benefits of Link Building

2016-10-19T14:30:01+00:00 March 31st, 2016|

Link building is one major aspect of search engine optimization that you should know about and is extremely beneficial for your website. In the world of search engine optimisation backlinking is one of the most used words. The basic premise of a backlink is when one page links to another page – it’s as simple