8 Sep 2016

Discovering the Hidden Value of Your Digital Wallboards

2016-10-25T16:18:27+00:00 September 8th, 2016|

Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.

7 Sep 2016

Remego and SJS Solutions Deliver Best in Class

2016-11-15T15:38:44+00:00 September 7th, 2016|

Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution

6 Sep 2016

Is Longest Wait Killing Morale and impacting profit?

2017-01-24T16:08:22+00:00 September 6th, 2016|

According to recent research contact centres are replacing every single agent every four years! Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem?

4 May 2016

Everyone eats

2016-10-19T14:25:32+00:00 May 4th, 2016|

Employee Engagement Solved The idea of employee engagement is a big deal for leaders striving to create a thriving and productive population. Everyone eats. The conversation around food is robust, but very little of it focuses on using food as an organisational development tool. Eating is an experience that speaks to everyone.  Creating healthy food environments is a

4 May 2016

Not just a shaggy dog story – pets at work

2016-10-25T12:21:45+00:00 May 4th, 2016|

At first glance, this may seem like a shaggy dog story – but the idea that having four-legged friends in the workplace can relieve stress is being taken seriously. A recent study out of the Central Michigan University, which claims that dogs in the workplace can lead to more trust between co-workers and that, leads

6 Apr 2016

Contact Centre Gamification It’s time to level up!

2016-10-19T16:17:53+00:00 April 6th, 2016|

Gamification is key Does your call centre have a problem? If you are anything like most of the contact centres that we talk to, you are likely to be dealing with an issue that just won’t go away, and one that is leading to customer dissatisfaction and agent churn.

31 Mar 2016

The Benefits of Link Building

2016-10-19T14:30:01+00:00 March 31st, 2016|

Link building is one major aspect of search engine optimization that you should know about and is extremely beneficial for your website. In the world of search engine optimisation backlinking is one of the most used words. The basic premise of a backlink is when one page links to another page – it’s as simple

17 Mar 2016

The ten C’s of engaging employees

2016-10-19T14:30:19+00:00 March 17th, 2016|

The ten C’s of employee engagement can engage employees heads, hearts, and hands. Connect: Line managers must show that they value employees. Initiatives that are employee-focused such as work–life balance and profit sharing are important but if an employees’ relationship with their manager is defective, then no amount of benefits will persuade employees to perform

10 Mar 2016

Does colour affect the workplace?

2016-10-19T14:30:28+00:00 March 10th, 2016|

Research, academic studies and indeed our own personal experience prove that colour influences our moods in or outside the workplace. The generally accepted basic principles of colour therapy are: Colour has an automatic influence The meaning of colour is either biological or learned People automatically evaluate a colour The evaluation of a colour causes behaviour

2 Mar 2016

Make your customers stick with Optymyse

2016-10-19T14:30:37+00:00 March 2nd, 2016|

We are not suggesting you cover your customers with honey but equally what we are suggesting is sweet! You’re a contact center specialist right? You want more of your customers to buy from you more often. You want them to rely on your expertise and to come to you for multiple products and services so you can