Blog

11 Dec 2015

SJS Solutions are looking for a part-time Digital Marketing Assistant

2016-10-19T14:33:09+00:00 December 11th, 2015|

SJS Solutions are looking for a part-time Digital Marketing Assistant to work at our offices in Liscard, Merseyside. The successful candidate must have a desire to help organisations to use SJS products to improve employee engagement, environments and internal communication through the use of dynamic visual communications solutions developed by SJS Solutions. As well as

1 Dec 2015

SJS Solutions Expands Its Reach with New Data Connectors

2016-10-19T14:33:19+00:00 December 1st, 2015|

SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centers. Aldermaston, UK – 30 November 2015:  SJS Solutions, a global leader in visual communications products for the contact center market, has expanded it’s reach with new data connectors for Zendesk, Kayako, Cisco Unified Contact Center

27 Nov 2015

Millennials demand more

2016-10-19T14:33:39+00:00 November 27th, 2015|

Millennials demand more! According to Pew Research[i], as of Q1 2015, over one-in-three American workers are Millennials. These tech savvy individuals were born between 1980 and 2000 and are more comfortable with new technology and are more likely to embrace Unified Communications and Contact Centre technology, but only if the technology in question offers them

13 Nov 2015

Agents and customers want the same things

2016-10-19T14:33:45+00:00 November 13th, 2015|

Many of today’s contact centre problems can be solved without large investments. It’s not always the big things that deliver the greatest returns, if executed incorrectly and left unsupported by many smaller ongoing activities, return on investment (ROI) on large projects is lengthy and can be disappointing. So what are some of the common problems

9 Nov 2015

Are you a Contact Centre Customer Experience Specialist?

2016-10-19T14:35:28+00:00 November 9th, 2015|

Are you a contact centre customer experience specialist? If you or the organisation you work for promote the skills to deliver contact center solutions as opposed to communication solutions and you are involved with tenders where the contact centre environment, agents and customer experience are a high priority then you probably need to understand the

7 Oct 2015

SJS Launch Reseller Area

2016-10-19T14:35:40+00:00 October 7th, 2015|

SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Center Environments Easier For Resellers Aldermaston, UK – 6 October 2015: SJS Solutions Ltd have enhanced their Reseller Program by launching a new reseller area on their website. The new reseller area is a private area on the SJS Solutions website containing research, marketing

22 Sep 2015

Building Trust in the Workplace

2016-10-19T14:37:08+00:00 September 22nd, 2015|

With more companies using contact centres for front-end customer engagement than ever before (it is estimated that there are between 3 and 4 million call centre workers in North America alone 1), the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently,

13 Aug 2015

Do your wallboards connect with Millennials and Boomers?

2016-10-19T14:37:16+00:00 August 13th, 2015|

People generally today are used to consuming a lot more news and content, faster, more frequently and on numerous devices.  And for the younger generation, it’s all about the ‘visual experience’. A well thought out internal communications strategy designed to appeal to the way your different employee groups take in information will help retain your

13 Aug 2015

Fonolo and SJS Solutions Bring Virtual Queuing Data 

2016-10-19T14:37:22+00:00 August 13th, 2015|

12th August 2015 -Fonolo and SJS Solutions bring virtual queuing data to digital wallboards which will improve service.  Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centres, today announced a partnership to make Fonolo's virtual queuing data easily

11 Jun 2015

How many good agents do you need to lose before you act?

2016-10-19T14:37:40+00:00 June 11th, 2015|

Losing good call center agents is always a blow but what is the real cost when the good guys walk and what can be done to stop your best people going to your competition? VoC is making way to VoE. The question is how much will improving employee satisfaction cost your business and can you