Blog

10 Jun 2015

Contact Center Agent Engagement – Inspiring ideas

2016-10-19T14:39:41+00:00 June 10th, 2015|

Anyone attending the biggest contact center event in 2015 (15th-19th June - Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular Optymyse software developed to help turn a dull contact center into a fun, vibrant environment which

20 May 2015

3 Tips for improving Employee Engagement using Visual Communications

2016-10-19T14:39:50+00:00 May 20th, 2015|

1.  Don’t think that by connecting a TV screen to your PC and displaying reports and dashboards designed for desktops is going to allow your call center, sales or contact centre employees to obtain the same insights you can. A desktop report often contains too much complexity and does not lend itself to being viewed from

11 May 2015

SJS & ShoreTel improve employee engagement

2016-10-19T14:39:58+00:00 May 11th, 2015|

If my memory serves me well it was late in the day UK time when I received a call from Ed Wright of ShoreTel, his call was about to change the future direction of SJS Solutions forever. Before this time I had heard very little about the Telephone Solutions Manucturer ShoreTel, and was certainly not

8 May 2015

Do your teams look forward to coming to work?

2016-10-19T14:40:09+00:00 May 8th, 2015|

Many may consider high levels of employee happiness as unachievable. Even if truly enjoying every second of every day is a rarity, surely the relationship between employee happiness and performance are too strong to ignore. Happiness is a potent performance enhancer; we all perform at our best when we are happy. Any organisation not investing

15 Apr 2015

The impact of employee engagement on performance

2016-10-19T14:40:19+00:00 April 15th, 2015|

The impact of employee engagement on performance is very real. The time to act is now! It has been proven that companies who focus on their employees, the environment they work in and their values are enjoying greater success compared to companies who continue to use the more common rewards vs discipline approach. Organisations which

16 Mar 2015

ShoreTelOne Partners Conference

2016-10-19T14:40:27+00:00 March 16th, 2015|

Next month SJS Solutions presents a brand new range of Digital Display and Visual Communications Technology at the ShoreTel One Partner Conference in Orlando, FL.     It’s been 2 years since Unified Communications and Contact Center Technology Company ShoreTel hosted a partner conference in the USA. This year’s event promises to be the largest

6 Mar 2015

Visibility provides clarity & direction to all.

2016-10-19T14:41:00+00:00 March 6th, 2015|

When agents have one expectation and leadership has another, it is a recipe for attrition. Most companies do not give their agents adequate visibility of their performance and it is said that 74% of call center staff think they have poor tools for the job. Many of them express the frustrations that arise from limited

4 Mar 2015

The 2nd biggest healthcare IT provider in the UK, In Practice Systems (INPS) improve customer care standards by implementing SJS Solutions Optymyse™ Digital Display Solution.

2016-10-19T14:41:10+00:00 March 4th, 2015|

March 2015, London, UK Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence. When INPS and SJS Solutions started working together INPS had already experienced the benefits of wallboards installed

26 Feb 2015

Visual communication Psychology

2016-10-19T14:41:19+00:00 February 26th, 2015|

Psychologist Albert Mehrabian demonstrated that 93% of communication is nonverbal. Studies find that the human brain deciphers image elements simultaneously, while language is decoded in a linear, sequential manner taking more time to process. Our minds react differently to visual stimuli. People learn and retain information that is presented to them visually much better than