Blog

4 Jan 2015

Common contact center problems Optymyse™ solves.

2016-10-19T14:43:11+00:00 January 4th, 2015|

Lost customers caused by nervous agents, unable to answer questions the first time What is the cost of one lost customer?   Transferred calls or being placed on hold How many people will your customers tell if they are dissatisfied?   Inconsistent service levels caused by poor resource planning & lack of knowledge Inconsistent service

4 Jan 2015

Healthcare giant Pacific Source adopts SJS Visual Communications Solution for their state of art Contact Centres.

2016-10-19T14:43:21+00:00 January 4th, 2015|

Visual Communications experts SJS Solutions in partnership with Inflow Communications of Oregon has provided the healthcare giant Pacific Source with a high tech new approach to modern contact centres focussed on improving the agent environment and customer satisfaction.  Today many organisations consider their call and contact centers to be the key asset providing the primary

16 Dec 2014

Customer satisfaction drops 12 percent according to new research.

2016-10-19T14:43:30+00:00 December 16th, 2014|

An 18 month study by UK Bright found that the proportion of customers saying they were “very satisfied” or “satisfied” with their experience had declined from 62% to 50% over 18 months, according to research from two million consumers. With more than 1 million people employed in Call and Contact Centres in the UK, it