CEO Stephen Pace talks about contact centre wallboard best practice & disengagement

Optymyse delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.

By getting the mix of information and layout right you avoid the damage done by traditional wallboards, improve employee satisfaction, engagement and reduce the costs associated with staff attrition. This particular template has been designed to use real time Customer Satisfaction CSAT data to create healthy competition between agents while keeping them informed of key call handling metrics plus important notices.

 

2017-02-13T14:52:56+00:00 January 27th, 2017|