2014 has been a great year for visual communications and customer care, with most companies now investing more in their contact centres and agents than ever before. This year we (SJS) have helped more companies improve agent communications and in turn improve customer loyalty and profitability than any other year in our 14 year history. More high profile customers are turning to SJS Solutions for their visual communications needs. Plus we are now helping more companies save time and money by deploying our cost effective, easy to use Optymyse™ Wallboard Solutions in North and South America and Australia. With installations at high profile contact centers like; Pacific Source Healthcare, Alaskan Water and Waste and Delta Dental, as well as customers Australia SJS has become the product of choice for companies across the globe.
The UK has also been a growing market for SJS in 2014 with installations at utilities like Northern Power Grid, plus new additions to our expanding list of emergency service clients, including some of the UKs biggest police services Merseyside and Lancashire Police. Other notable additions to the SJS family of customers includes; Syncreon the supply chain solutions experts responsible for managing the supply chain needs of companies like Apple, BMW, Audi and Dell to name a few, St Johns Ambulance and logistics experts Findel PLC, a company responsible for the delivery of nearly 9m parcels per year in the UK, which sells 350,000 football kits annually in more than 140 countries around the world. It goes without saying that we take monitoring call handling performance for 999 lines extremely seriously and understand how important it is for logistics companies to be able to keep their agents up to date with changes to delivery times and product availability at this time of the year.
With more and more companies taking better care of their agents by improving contact center environments and agent communications, both of which have been proven to be key ingredients to increased FCR and customer loyalty, all at SJS are looking forward to delivering even better visual communications products in the new year and beyond.
I would like to say a big thank you to all the SJS reseller partners who have helped make this year such a success and a special thank you to our customers, without whom we could not continue to improve customer care across the globe. 2015 will be a pivotal year for SJS, technology is changing and we are able to offer more for less. My goal for 2015 is to make professional, engaging and flexible visual communications products available to companies of all sizes and all budgets. By making the Optymyse™ range of products more attractive and affordable, easier to try and deploy we can bring quality wallboards, agent desktop displays and mobile apps to; IT and other helpdesks, call centres, contact centres, sales offices and back office functions. Anywhere knowledge transfer and performance monitoring will give personnel the ability to deliver a better service to internal and or external customers.
Keep yourself current with more detail on the recent additions to our prestigious list of customers and avoid missing out on next year’s product news; it’s going to be exciting!