Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.
Gold Mine in Real Time
Digital wallboards are gold mines for contact centers.
In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboards provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees. They provide managers and employees alike with performance and customer-care-quality metrics simultaneously so that they can react instantly. They enable tremendous flexibility of messaging. They deliver their information on any device anywhere the user wants it delivered. And they do all of these things at low cost through innovative technology.
Extracting Full Value
Comments on the use of wallboards range from “I love them”, to “I can’t live without them.” To get those rave reviews, contact center managers need to understand how to…