I just read a blog entitled “8 Stress Management Techniques for Call Center Agents” and I am not kidding one of the 8 was to and I quote; “Place your head into ice cold water”, surely if things are that bad you’ve got bigger issues than just agent stress. Here at SJS we’ve got a much “dryer” method for reducing agent stress, sickness and absenteeism.
Redesign your contact centre wallboard’s to encourage, support and engage your agents.
It’s so simple to do, you have the TVs in place you just need to address the metrics you share and include content from more places. We’ll even review your wallboard templates for you completely free of charge, we’ll tell you which metrics are creating unnecessary stress and how to create new engaging designs guaranteed to put a smile on the face of agents.