Thanks to our relationship with Employee Engagement Experts SJS Solutions, we’re delighted to offer you the opportunity to benefit from the highest possible levels of employee engagement at your call or contact centre.
So why is employee engagement so important?
The No1 challenge facing contact centres today is Employee Turnover.
According to a Gallup poll of 142 countries – 63% of employees are not engaged at all and 24% are actively disengaged.
Organisations in the top quartile in employee engagement outperformed those in the bottom-quartile by 10% on customer ratings, 22% in profitability, and 21% in productivity.
Add to this the high cost of replacing agents and the disruption this causes and there are thousands of reasons to make engagement a priority.
We have the knowledge and tools to solve agent disengagement and ensure your contact centre is as successful as it can be.
Getting started is really simple and costs you nothing. Together we’ll take you through a simple 3 step process we call the 3 C’s, this will allow us to Challenge the metrics you share today, Consolidate metrics from multiple sources and Create engaging wallboard designs capable of increasing employee engagement, boosting health and happiness, while reducing staff turnover.
If you’re currently pushing traditional call handling metrics to your agents we need to speak with you and explain how this approach is having a negative impact on your agents well being and how to fix it.
If you don’t use TV screens to transfer information to your agents and want a completely new approach, guaranteed to improve your contact centre we’d love to speak to help you.
Our partnership with SJS and their product Optymyse will take you on a journey of discovery, because their approach accelerates ROI on contact centre technology, delivers best practice and is a completely new approach to dealing with the challenge of employee disengagement.
To arrange a free consultancy session or request a demonstration contact us today.
OPTYMYSE CUSTOM WALLBOARD TEMPLATES:
All our templates have been specifically designed to promote higher levels of employee engagement and customer satisfaction. In just 48 hours we’ll send you a unique URL, containing a live demonstration of Optymyse containing call handling metrics, virtual notice boards, live twitter feeds, RSS News feeds and video, all specific to your organisation.