If my memory serves me well it was late in the day UK time when I received a call from Ed Wright of ShoreTel, his call was about to change the future direction of SJS Solutions forever. Before this time I had heard very little about the Telephone Solutions Manucturer ShoreTel, and was certainly not expecting a call from their head of tech on a cold February evening. Ed’s request was simple, can SJS develop a data feed that will allow ShoreTel to provide a truly digital wallboard solution utilizing flat screen TVs. Of course I was keen to help and it sounded like the sort of urgent last minute project SJS have always had the ability to deliver on. I said I would arrange a call between Ed and one of our senior techs to find out more.
The call took place and luckily the ShoreTel Enterprise Contact Center solution, was a product with little traction in the UK back then, it had a fairly simple RealTime interface which was similar to those we had worked on in the past, so it looked promising for us to be able to get something developed for Ed and the ShoreTel UK team.
Finally Ed told us they needed the solution to be ready and tested in 10 days! Even for us that was going to take some work, but with the technical expertise in Ed’s possession and our previous experience interacting with the likes of Avaya, Unify, Nortel and others we were able to quickly create a solution which passed initial testing at the ShoreTel lab previously located in Maidenhead.
Since this initial deployment of our Optymyse3 contact center wallboard we have been involved with several high profile tenders and have helped many ShoreTel resellers to create engaging contact center environments which compliment the Brilliantly Simple ShoreTel ECC platform. Our relationship with ShoreTel remains strong and after sponsoring their recent partner conference in Orlando it has dawned on me that not only do we have an excellent working relationship and mutual respect for the ShoreTel team both in EMEA, North America and Australia, we have also created friendships which make doing business that much more fun.