Visualising the needs of your contact centre employees
According to Neuroscience meeting the needs of your employees is the ONLY way to unlock their full potential
Only once your employee needs have been met can you expect higher levels of performance, customer satisfaction ratings and reductions in costly absenteeism and staff turnover.
Choosing to ignore your employee needs will mean your investments in technology and change programs are unlikely to pay off.
So what needs do your employees have and how can you meet them?
Neuroscientists have narrowed this down to 5 key elements summarised as SCARF (Status, Certainty, Autonomy, Relatedness and Fairness). By combining this science with 20+ years’ experience in contact centres, SJS have developed visual communications software (wallboard’s) which, when used in conjunction with the SCARF model, guarantee the needs of your employees are met and by doing so Optymyse will outperform any other wallboard solution.
Create an environment which meets
your employee needs today!
“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”
– Tracey Leigh Cook, Project Manager, South Wales Police, UK
“The great news is that the team at SJS have developed such a user friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much!”
– Aaron Snyder, Delta Dental, USA
“SJS give us more than just the software to create amazing wallboard’s, they also help us understand what NOT to put on our wallboard’s”
– Jonathan Button, IT Support Analyst, Brightside Insurance, UK