Only once their needs have been met can you expect higher levels of performance, customer satisfaction ratings and reductions in costly absenteeism and staff turnover.
Choosing to ignore your employees needs will mean your investments in technology and change programs are unlikely to pay off.
So what needs do your employees have and how can you meet them?
Neuroscientist’s have narrowed this down to 5 key elements summarised as SCARF (Status, Certainty, Autonomy, Relatedness and Fairness). By combining this science with 20+ years’ experience in contact centres, SJS have developed visual communications software (wallboards) which, when used in conjunction with the SCARF model, guarantee the needs of your employees are met and by doing so Optymyse will outperform any other wallboard solution.