Psychologist Albert Mehrabian demonstrated that 93% of communication is nonverbal. Studies find that the human brain deciphers image elements simultaneously, while language is decoded in a linear, sequential manner taking more time to process. Our minds react differently to visual stimuli.

People learn and retain information that is presented to them visually much better than which is only provided verbally. In fact they only remember 10% of what they hear and 20% of what they read, but about 80 percent of what they see.

How many times have you heard, “I didn’t believe it until I saw it.” Studies show that the old saying “seeing is believing” is mostly true. Of course, we know that what we see can be manipulated but the point is that visuals are persuasive.

So visuals are processed 60,000 times faster than text, graphics quickly affect our emotions, and our emotions greatly affect our decision-making. We process information faster when text & visuals are used together, which is why companies who deploy well designed, engaging wallboards, digital signage and other visual communications solutions often have more motivated, brand aware and happy employees.

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Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs.

The front line of the councils community engagement is their Customer Service Centre located in Caulfield which came under review during a recent PBX tender process. After several months of negotiation, ShoreTel partner Flexnet who proposed the ShoreTel Unified Communications solution to the council with the Enterprise Contact Centre application offered for the Service Centre were chosen to deliver the extensive technology upgrade.

Some of the guiding values Flexnet were required to work towards were strong community focus, responsiveness and inclusiveness.

A spokesperson for the council said: “We work to develop a tolerant and caring community, where everyone can feel they belong and participate in the decision-making that leads to achieving the best possible health, safety and lifestyle options within the City”

As part of the tender process it soon became clear that a high quality and flexible wallboard solution would enhance the operation and effectiveness of the Service Centre by replacing unsupported, 15 year old scrolling text displays. It was at this point that Greg Williams of Flexnet referred to the ShoreTel Developer Network Community and found digital display experts and long term ShoreTel Technology partners SJS Solutions.

The Council had a specific requirement to display wrap code data, information that is important to their agents and supervisors and it was SJS Solutions in-depth knowledge of ShoreTel’s ECC data feeds that enabled SJS to provide Flexnet with the ability to give the council exactly what they wanted.

“I know the ShoreTel ECC provides a great deal of information from the agent and group data feeds used by SJS but was not sure if we could give Glen Eire the level of detail they required for Wrap Codes. After a conversation with SJS they quickly started investigations and soon confirmed that with some minor development work they would be able to tweak their data connector to provide wrap code data.  It is always nice to go back to a client with a positive answer especially in the middle of negotiations and I am grateful SJS were able to help.  This development was crucial in meeting the tender requirements and resulted in a major tender win for Flexnet” Said Greg Williams of Flexnet.

2014 was a record year for digital display and visual communications experts SJS Solutions headquartered in the United Kingdom with offices in North America.

After investing heavily in the development of a new digital display suite focussed on the needs of call and contact centres, consisting of large TV screen wallboard functionality, a brand new Mobile App and an Agent Desktop Wallboard with design flexibility previously only available from their TV based wallboard product, SJS CEO Stephen Pace made the decision to take his company and associated products to customers in North America.

The results have been impressive and after three years of heavy investment in R&D SJS are performing better than ever in their 14 year history.  The appointment of Sales Director, Jaki Hodge who was able to release Mr Pace from some of his EMEA based responsibilities and allowed him to start targeting the US contact centre market also played its part.

“Jaki Hodge, our talented Sales Director EMEA was quickly able to learn our products and the market in which most of our focus has been for the last few years, this freed me up to talk to reseller partners and customers in the US. After attending a ShoreTel Technology Partner Conference in Orlando, FL, November 2012 we soon found that our products were also going to be popular in Australia as well as hugely popular in North America.” Said CEO Stephen Pace.

FY 2014 (= calendar year) saw SJS close several high profile, multi location customers where a great deal of flexibility was required, some notable additions include: power supplier Northern Power Grid, a company employing 2,200 people in the supply of power to the North East of England, Thames Water, the UK’s largest water and wastewater service provider with over 15 million customers in London and the Thames Valley, Hoseasons, a trading name of Wyndham Vacation Rentals UK, one of the UK’s most trusted holiday rental companies and eBay Enterprise an eBay company specializing in creating, developing and running online shopping sites for brick and mortar brands and retailers.

Outside the UK and in conjunction with key reseller partners, SJS have successfully installed their products on both the East and West Coasts of North America. In the Healthcare sector; Alere Inc. in Livermore CA and Pacific Source Healthcare in Eugene OR are benefiting from the Optymyse product, and pre-paid gift experts Blackhawk Networks extensively use Optymyse at their Reno, NV and El Salvador service centres.

“Our 2014 figures are just the start, in the last 12 months we have taken what is already extremely powerful digital display software, somewhat tailored to call and contact centres, and made it relevant to any environment  where staff need to be educated and informed about anything from calls waiting to stock levels and sales performance to service failures. The applications for Optymyse are endless and with our new pricing model starting at just  £99 / $149 per month anyone can quickly create polished, professional, branded screen designs which motivate staff and enhance their environments. What’s more our new API means our customers can take data from anywhere and display it on any device. You can even try Optymyse for free via our website.” continued Mr Pace.

With existing installations across 4 continents and a new range of SaaS based digital display solutions capable of displaying any data or content onto any device, combined with a 14 year pedigree in software development SJS Solutions is in a strong position to increase momentum globally over the coming years.

About SJS

Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centres, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications products for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.

Bored and unengaged personnel deliver dull and uninteresting transactions which have zero impact on your prospects and customers.

Give your agents a lift with quality visual communications. Inject some fun into their environment; create a buzz, post birthdays, news, events & more. Reinforce your brand and connect with your teams. wakey it is time to shine happy agent

SJS Solutions Executives said the company is just weeks away from launching a new platform which is based on their current best in breed enterprise solution known as Optymyse4.2.

SJS Solution’s new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud, on-premise or via hybrid deployment for a fraction of the cost usually associated with high-end contact centre wallboard solutions.


“The new products are a big change for us, we have spent the best part of 2 years working out the best way to deliver the same levels of flexibility as is available via our premium product in a system that is affordable enough for any organisation to enjoy” Said Stephen Pace, SJS Solutions CEO


“Customers really just want a product that is easy to deploy and affordable but which also give them the flexibility they need to create the screen designs they feel work best for them. There are so many nasty, hard to read dashboards up in contact centres Optymyse™ will help companies on any budget replace these with screen designs agents enjoy using” Said Jaki Hodge, Head of Sales for the UK.

The new common platform will enable businesses to deploy the same application and capabilities in on-premises, cloud or hybrid environments. It will also enable companies without formal contact centres to improve communication via TV Screens, Mobile Devices and Desktops.

“We wanted the end user to be able to create consistent screen designs suitable for any device” Said Head of Technology for SJS, Adrian Vickers. “The cloud is not right for everyone, some organisations still want hardware on-site and we respect this decision and will continue to offer solutions that fit within these environments, for the SMB market being able to quickly deploy our products without the need to deploy servers and other specialist digital signage and media player type hardware means more and more companies can enjoy the flexibility of our solutions.”

Stephen Pace concluded, “For SJS it’s not a case of not having the right product, we know our technology offers the best levels of design flexibility and functionality for the money, now the go-to-market strategy is the biggest challenge. We want companies of all sizes to realise they can have digital signage grade communications across all devices for the same money as they have been paying for ridged, hard to read, dashboards.”

Awake your agents, sales teams and support staff from their BOREDOM, excite them with high impact engaging, motivational visual communications.

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