Next month SJS Solutions presents a brand new range of Digital Display and Visual Communications Technology at the ShoreTel One Partner Conference in Orlando, FL.

Shoretel logo

 

 

It’s been 2 years since Unified Communications and Contact Center Technology Company ShoreTel hosted a partner conference in the USA. This year’s event promises to be the largest gathering of ShoreTel resellers, employees and technology partners ever witnessed.

Long term technology partners SJS Solutions were one of the first to sign up for the event, SJS CEO Stephen Pace said: “We attended the last ShoreTel event in November2012 and the response to our contact center wallboard solution was excellent, this year we are going to launch our latest range of digital display products plus announce some other cool stuff. It’s an excellent chance to meet with our reseller partners and introduce new ones to our program”

The ShoreTel One conference will run from April 29 to May 1 2015 and will be held at the exquisite Gaylord Palms Resort in Orlando, Florida. Attendees can participate in networking opportunities, business development and gain insight from executive thought leadership.  With the event being attended by Technology Partners, Sales Executives, Consultants, Marketing Managers, Industry Analysts, Technicians, Sales Engineers and key ShoreTel employees the turnout is expected to impressive.

If you are attending ShoreTel One 2015, not only will you learn more about ShoreTel’s bold plans to transform telephone and UC markets, you will also have the opportunity to come and meet SJS Solutions CEO plus Head of Technology, Adrian Vickers and learn how SJS Solutions new Optymyse range of ShoreTel Enterprise Contact Center compatible digital wallboard products will help ShoreTel vendors close more deals and delight more customers.

See you there!

When agents have one expectation and leadership has another, it is a recipe for attrition.

Most companies do not give their agents adequate visibility of their performance and it is said that 74% of call center staff think they have poor tools for the job.

Many of them express the frustrations that arise from limited agent communication and unknowingly this has a massive impact on agent attrition rates and costs.

Employee disengagement is costing the U.S economy $370 billion a year and some companies have reported costs of as much as $30,000 every time an agent leaves within the first 90 days.

By enhancing their work environment not only will you attract the best agents, you are more likely to keep them engaged and motivated enough to avoid them leaving. One affordable method of improving the environment and ensuring personnel know how they are doing and what is expected of them is the intro of Digital Display. Using either TVs, desktops, mobile devices or a mix of all 3 and you will start to benefit from lower attrition rates, improved customer retention, higher sales conversion and lower costs. Download our free trial now.

March 2015, London, UK

Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence.

When INPS and SJS Solutions started working together INPS had already experienced the benefits of wallboards installed as part of their outgoing Nortel PBX, after they moved to ShoreTel they already had a clear visual communications requirement. Their goal was simple; to guarantee their agents were motivated, well informed, knowledgeable and had instant access to key call handling and agent status information in real time.

“We have enjoyed great success from wallboards in the past so when ShoreTel ECC was chosen as our new contact centre platform we were delighted to hear that they had a partner who could meet and exceed our visual communications needs.  SJS have been brilliant; their Optymyse™ product offers us a lot more flexibility and many features that we are still to explore.” Said Angelo Chrysanthou, Head of IS.

Although the initial SJS product gave INPS what they wanted, the recent upgrade to the latest version of Optymyse™ has provided the end users with complete design flexibility, multi-media options, animated transitions and the ability to support their brand via TV screens, Mobile devices and Agent Desktops, all in vivid Full HD.

In the case of INPS, SJS were able to meet all of their design needs including the ability to create a floor plan used to allow contact centre supervisors and managers to quickly identify which agents are logged in, on a call or in various other statuses.

“We are delighted that ShoreTel Innovation partners’ SJS Solutions were able to provide our customer care team with the tools they need to ensure our agents are constantly reminded of how well they are serving our customers. Making sure agents have access to business intelligence helps us achieve better First Call Resolution performance and means agents have the confidence to earn the trust of our customers.” Said Sunaiya Keshav-Naran, Information Systems Administrator

Sunaiya continued; “since we first installed SJS Solutions’ previous product some months ago they have provided outstanding support and training, we really enjoy working with them”

“It was great to work with an organisation who understand that by giving their agents engaging communications tools they are in turn putting their customer first” Said Stephen Pace, MD, SJS Solutions Ltd. Templates available for purchase.

About SJS Solutions Limited

Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centres, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications products for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.

About INPS

INPS are the people behind Vision, the clinical system that is used extensively within primary care settings and the wider healthcare environment throughout the UK. With fast and accurate data capture during patient encounters, online interaction for patients and an open approach to interoperability and collaboration, Vision gives CCGs and health boards infinite possibilities to provide high quality and cost-effective health care services.