CEO Stephen Pace talks about contact centre wallboard best practice & disengagement

Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.

Read more

/by

How to use TV screens to solve Agent Disengagement

The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents.  After all, it’s them that spend the day looking at it…

Read more

/by