Why attend?

As part of this webinar we will be joined by 2 of ShoreTel’s most experienced and well known Contact Center Design Specialists from their HQ in the USA. Together we will discuss the importance of sharing customer feedback with agents as well as show you exactly how to use ShoreTels’ After Call Survey Feature to engage, motivate and empower contact centre agents.


Who should attend?

This webinar is suitable for anyone who cares about the wellbeing and happiness of call and contact center employees, if you sell contact centre technology that should be you! Others who will definitely enjoy this webinar are IT Managers who want to enhance contact centre environments, Customer Service Managers who need new ways to keep talent from leaving, HR Directors working to increase employee engagement and reduce staff turnover and anyone involved with improving agent wellbeing.

Your Host

Stephen Pace

CEO of SJS Solutions

Stephen is a true industry expert with over twenty years of experience in customer service and Contact Center technology.

Stephen first learnt about customer care and the importance of providing the right technology to Contact Center owners when he worked as Customer Care Quality Manager for TNT Express at their HQ in Amsterdam, Holland. Stephen had global responsibilities and developed TNT’s first Mystery Shopper Program, analysed CS quality across 40 countries, identified best practice and audited Customer Care Centers across the globe. After leaving TNT Stephen worked as Service Delivery Manager for EDS and successfully ran some smaller Contact Centers in the UK, in 2001 Stephen decided to create a company capable of developing technology specifically designed to support Contact Center agents in the delivery of Customer Excellence and SJS Solutions was born.

Since inception Stephen and the SJS team have successfully developed several products with the most recent, Optymyse, receiving global recognition as an integral piece of the Contact Center optimisation and agent engagement puzzle.