Is Longest Wait Killing Agent Morale and Impacting Profit?

Figures show that failure to keep employees happy and engaged is costing the UK call centre industry as much as £2.3 billion every year.

The No1 challenge facing contact centres today is: Employee Turnover.

At average 26% turnover rate a 100 agent contact centre spends £160,000 each year on recruitment and retraining.

It’s a huge number and a growing problem for contact centres.

What’s causing it?

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Optymyse Advanced Wallboard Technology is the New way to excite contact centre agents!

Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your contact centre agents. It’s time to remove the stigma surrounding traditional contact centre wallboards and start giving agents the information and support they crave in a fresh new way.

Every 60 seconds a call centre in the UK loses an agent, why?

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