Figures show that failure to keep employees happy and engaged is costing the UK call centre industry as much as £2.3 billion every year.
The No1 challenge facing contact centres today is: Employee Turnover.
At average 26% turnover rate a 100 agent contact centre spends £160,000 each year on recruitment and retraining.
It’s a huge number and a growing problem for contact centres.
What’s causing it?