£25,000 Give Away!
On the 27th July myself and SVP of Customer Service for FedEx will uncover the science behind contact centre success. This masterclass is for contact centre professionals who want to learn the science behind employee behaviour in call and contact centres, as well as simple techniques to increase agent happiness, loyalty and satisfaction.
We’ll be discussing CSRs opinions about working in a call or contact centre, why the industry has such a poor profile with young people and how you can reduce staff turnover WITHOUT giving your agents a pay rise.
We will also be giving away over £25,000 ($30,000) in free consultancy, advice, technology and research to ensure you have the tools to make your contact centre employees happy.
Join us for a unique and powerful masterclass – 27th July 2017