How many times a day do your agents look at the call metrics displayed on the TV screens around your Contact Centre?
If it’s a LOT you might have a problem. If it’s a little, you really have a problem.
Yeah, confusing – here’s what we mean;
So, you convinced your boss to budget for the upgrade of your contact centre wallboards, and you have had presentations from a few companies, and you choose the templates you liked the look of the most – logical right, like many people you are probably motivated visually and have gone for the slickest presentation, but now your being told if you want to change your templates you need to pay high professional services fees, and if you want more screens you must buy expensive media devices!
Your customers expect you to deliver the latest innovations in employee engagement technology, we have the tools to exceed these expectations and make you money…
1. Start by replicating what you have today.
Would you buy a brand new 70inch 4k TV and set the resolution to what you had on your old TV? Would you buy a new car with parking sensors, switch them off and bump into people in car parks?
Traditional Wallboards don’t improve agent morale because they don’t meet the 3 human needs we all desire.
A Contact Centre Superstar has the respect and full support of his or her agents no matter how tough it gets.
Contact Centre Superstars always fight for tools which support their agents.
Contact Centre Superstars dare to question anything they feel will damage the well being and positivity of their agents.