Gold Mine in Real Time

Digital wallboard’s are gold mines for contact centers.

In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboard’s provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees. Read more

It’s almost 10 years since we delivered the first Optymyse wallboard solution on the Unify Open scape platform, and I’m so pleased that many of the Unify team I worked with back then are still around, that says a lot about a company – great people! Read more

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on Mitel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more Mitel Connect customers, especially those who understand the importance of agent engagement, are choosing Optymyse. Read more

In recent months we’ve partnered with exodussoft.eu experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability. Read more

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same. Is giving our agents the same dull call handling metrics as we gave them in the 90’s really the best we can do? Read more