In most cases a new contact centre or help desk solution will deliver considerable benefits over legacy systems, but does purchasing new technology guarantee success in your organisation? Read more

If you’re looking for a way to get the attention of prospects, give your proposal the edge and make sure your pitch is never forgotten, we have the solution…

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Phrases like Customer Excellence, Customer Experience, Customer Satisfaction, Customer Delight and Voice of the Customer have been ringing in our ears for over a decade and now it’s the turn of the agents, the employees.

But what is Employee Engagement and why should you care? Well it’s one of the key drivers behind Employee Satisfaction and a move away from VOC towards Voice of the Employee. Read more