Big, shiny TV’s hanging from the wall represent a position of authority, so making sure they contain the right content is vitual or you’ll kill employee morale stone dead! Read more

What d’ya mean take the call handling metrics off our wallboards!? Are you mad? If that sounds like a strange thing to do read on, if you’ve taken all or most of your call handling metrics off your TV screens, bravo! Read more

I just read a blog entitled “8 Stress Management Techniques for Call Center Agents” and I am not kidding one of the 8 was to and I quote; “Place your head into ice cold water”, surely if things are that bad you’ve got bigger issues than just agent stress.  Here at SJS we’ve got a much “dryer” method for reducing agent stress, sickness and absenteeism. Read more