According to online search term data, there’s been a substantial increase in demand for technology which can help organisations protect the impact they have on the well being and health of their employees.

It’s also worth mentioning that in the UK organisations are facing more and more employee claims for Psychiatric Damage caused by workplace stress. According to the HSE, pay outs range from £1,795, where there is a complete recovery within three months up to £108,620 for serious long-term effects of stress, having adverse effects upon quality of life.

So how much more demand is their for employee wellness solutions?

Data shows, the search terms “introducing wellbeing at work” and “employee wellbeing platform” saw increases of 900% and 800% respectively in 2020 compared to 2019.

“When you see Optymyse having a positive affect and you get great feedback, it’s a wow factor that makes everyone feel really good. I’ve not used a product that allows me do so much and to deliver such a positive experience with such ease” John Myers – Operations MI at NewDay.

For obvious financial reasons if you are already suppling contact centre, call centre and collaboration solutions to the UK market you’ll want to benefit from this opportunity. However there is a much bigger opportunity because the research we have done into Motivational Psychology shows that when wellbeing and engagement is good users will deliver higher levels of performance, take less time off sick and deliver better customer care.

Therefore it makes sense to take a serious look at how you can help customers tackle mental health and wellbeing at work because it will help them extract higher levels of ROI and success from the technology you have already sold them, making it more likely for them to stay with you and buy more from you.

If you’d like to learn why Optymyse is the perfect platform for increasing well being at work and how by working together we can provide both the technology, and the know-how needed to create people friendly environments scientifically proven to improve wellbeing get in touch.

“When lockdown happened, there was an urgent need to make sure we were still in touch with people working remotely. When you become detached from your comfort zone and team dynamic you feel isolated. Optymyse was the lifeline we needed, it allowed us to create familiarity and link people back to the contact centre and their colleagues” John Myers – Operations MI at NewDay (finance)

If like me you’re a manager of people and you want to make sure the people you are responsible for are protected from the dangers of work place stress I think you’ll enjoy this piece.

Cortisol is a stress hormone, and when we are constantly on high alert or living under the fight or flight response, our immune system lowers. Thus, making us more susceptible to sickness and disease. But did you know as cortisol levels go up, a chemical called IgA goes down. IgA is one of the strongest building blocks of life.

IgA is responsible for the healthy function of our body’s immune system. It’s constantly fighting a barrage of bacteria, viruses, and organisms that invade and/or are already living within the body’s internal environment.

In a workshop renowned neuroscientist Dr. Joe Dispenza had attendees move into an elevated emotional state such as love, joy, or gratitude for nine to ten minutes, three times a day. He discovered that the cortisol levels of participants dropped by three standard deviations, and their IgA levels shot up on average from 52.5 to 86.

Next we need to understand what triggers the fight or flight response. In a recent webinar on the subject of reducing stress at emergency services contact centres and control rooms, we introduced SCARF to our audience. To watch a 9min extract from the event and understand how SCARF can be used to reduce stress levels click here: https://youtu.be/OZAxkTYmN-w

So now we know how much damage stress does to our health and the health of our people, just how bad is the problem in business today? There seems to be more research from the USA, but as we all know the UK is never far behind the US.

  • Work-related stress causes 120,000 deaths and results in $190 billion in healthcare costs yearly.
  • 83% of US workers suffer from work-related stress.
  • US businesses lose up to $300 billion yearly as a result of workplace stress.
  • Stress causes around one million workers to miss work every day.
  • Only 43% of US employees think their employers care about their work-life balance.
  • Depression leads to $51 billion in costs due to absenteeism and $26 billion in treatment costs.

Pretty gloomy right? I don’t think so, the science proves that if we are good managers, if we treat people with respect, share the right content, reward and treat people fairly we quickly become part of the solution.  

If you’d like to learn some quick, cost effective ways you can protect your employees we’d love to welcome you to one of our free workshops where we’ll talk more about SCARF, and give you some practical examples of how you can create SCARF compliant environments both on-site and at home.

Get in touch and we’ll include you on our next workshop.

According to the 2021 State of the Contact Center Report by 8×8 the future of contact centres is a hybrid mix of on-site and remote agents, so how can companies ensure that those employees, responsible for creating positive customer experiences, feel as comfortable doing this at home as they do in a full feature onsite contact centre?

One way is to provide the same rich, engaging content to home workers via mobile devices and desktops, as is delivered to onsite workers via TV screens.

“When lockdown happened, there was an urgent need to make sure we were still in touch with people working remotely. When you become detached from your comfort zone and team dynamic you feel isolated. Optymyse was the lifeline we needed, it allowed us to create familiarity and link people back to the contact centre and their colleagues” John Myers – Operations MI at NewDay (finance)

Many companies are banking on the fact that now agents can have more flexibility they will be more loyal, but it’s more likely that now geographic location is less important, companies with the highest levels of employee experience and satisfaction will lure the best agents and gain competitive advantage.

In Adobe’s 2021 State of Work Report, 49% workers say they’re likely to leave their current job if they’re unhappy or frustrated with workplace tech.

For many small to mid-sized contact centres its simply not financially possible to rip out existing contact centre solutions and move to an all singing all dancing omnichannel product, so instead, enhancing what they have to make sure mental health and employee engagement is being addressed is a great way to reduce the chances of losing their best agents to their competition.

“Compatible with most contact centre solutions Optymyse is a superb way to improve communications and create certainty while focusing on agent needs at home and onsite”

If you’d like to learn more about how to gain competitive advantage and improve the mental health of your agents, select a date and time when you’d like to have a stress free chat, Click Here to book a time.