Leading telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by visual mental health and wellness solutions developers SJS Solutions Ltd. 

Joining a distinguished list of SJS Gold partners from Europe, Idaho based DataTel Communications has completed training on topics such as SCARF, Motivational Psychology, Employee Wellness, Mental Health and Employee Engagement in Contact Center environments.

“We’re delighted that DataTel Communications have become our first Gold Partner in the US, their desire to learn how to reduce stress, sickness and disengagement was evident from our very first conversation. This desire to understand more about what makes people happy in their work is supported by a passion to deliver much more than technology. I can honestly say I’ve never worked with a more people focussed, caring group of professionals”.

Stephen Pace, CEO, SJS Solutions Ltd, United Kingdom.

DataTel President Scott Langdon is no stranger to the Unified Communications and Contact Centre world, he’s been the man on the helm of DataTel Communications for the last 29 years and has seen many companies in the US focus heavily on technology missing the opportunity to maximise ROI by also focusing on people.

“We see the Optymyse solution covering the most critical and frankly missing component in the flood of technology and processes found in today’s CCaaS and premised-based contact centers – the human being. I was introduced to SJS by one of my most experienced enterprise salespeople. I’ve never seen him this excited about a solution!  The idea of making the primary performance interface of an agent – the thing they look and listen to all day as a tool for positivity, engagement and “ownership” is fantastic.  The benefits this offers contact centers and BPO are obvious to me; a happier and healthier workforce, less turn-over, better CX for clients and, in the case of BPOs, a real differentiator. To be able to provide a “bleeding edge” process in the United States, that you know will be the industry standard down the road, is exciting.  The fact Optymyse is so easy to deploy and manage while being such a potent tool is great and to be the only gold standard bearer for the whole of the country is super-exciting.”

Whether you’re a BPO, outbound sales office, inbound customer care center, helpdesk or simply a company where you want to show how much you value your people DataTel Communications and SJS would love to hear from you.

About SJS: SJS use an innovative, science-based approach to provide visual mental health and wellness solutions for varying environments including customer care centres, outbound sales, helpdesks, emergency service control rooms, contact centres and general office environments. By combining the latest neuroscientific methodologies with Optymyse; a highly configurable, automated employee communications platform, SJS help organisations to achieve their goals while protecting the wellbeing, mental and physical health of their employees.

About DataTel Communications: DataTel Communications has been a leading telecommunications supplier for over 50 years and is locally owned. During this time DataTel has developed a reputation for superior service and customer commitment. We’ve been instrumental in bringing state of the art telecommunications to thousands of area businesses, educational facilities, hospitals, and more. No job is too big or too complex. By remaining ahead of the curve and by offering our customers a wide range of products and services, DataTel has added satisfied customers every year since its inception.

Contact DataTel: +12088844000 / Mail: [email protected] / Website: www.datatelco.com

Join the SJS Certified Partner Programme today and really stand out from the crowd!

Few people know that over time our brains create automated patterns of behaviour, which left unnoticed rob us of our ability to choose how to behave.

Our brains are extremely efficient because we use what neuroscientist call “Pattern Recognition” to speed up our responses. The process of pattern recognition involves matching the information received with the information already stored in the brain. However, it has been discovered that pattern recognition creates behaviours that we no longer control, instead our brains simply instruct us to say, behave and feel the same way we did in the past.

Left unnoticed the brains ability to automatically make decisions about what words you use, your tone, mood, hormones and so on means you lose the ability to adjust and become a better version of yourself and fix the behaviour’s you don’t like.

Let’s take long term relationships at work or at home. You know this person well enough that your brain not only anticipates what they are going to say to you, but before you have had time to process the information being presented, the brain simply fires up the same emotions, hormones and responses you always give, and what’s worse is your brain might not have even noticed differences in the delivery of the information. Therefore leaving you stuck in a negative cycle of miscommunication. Sounds familiar?  

The science shows that once we hit our 30’s we have so many connections created by experiences that the brain no longer reacts to things at face value, but instead it quickly matches what we experience to a past response. This poses the question; How much better would your relationships be if you were able to teach yourself to become more sensitive to the short cuts you brain is taking, catch them and replace them with better, more thought-out responses?

Let’s go back to that conversation with the person you know well, if you were able to notice that you are replying with an automated response and had not listened properly, how much more caring could your response be and what impact would that have on the person, your relationship with them and the amount of gratitude you receive in return?

Here are 3 things you can start doing to help you always be the best version of yourself:

  1. Meditation – a guided meditation which asks the question “What emotions do you want to change in your life”. I’ve had a great deal of success with Dr Joe Dispenza’s “Breaking the habits of being yourself” guided meditation. https://drjoedispenza.com/
  2. Be present – slow your communications down and force your brain to listen, consider and respond using the information you have been given (words, tone, mood, tempo, expressions, body language). If you feel yourself becoming tense, hot, fidgety or looking away from the person you are interacting with, try and catch yourself and you’ll likely provide them with a response which is much more caring and helpful. Takes practice!
  3. Be selfless – whether you are a husband, wife or manager, placing your needs to one side, having no expectations of others and removing your ego from the interaction will allow you to be more supportive and caring. Ironically doing exactly this will ensure your needs are met further down the road, be patient.
  4. Become sensitive – to your own emotions, because until you can catch old habits and replace them with new ones you are not in control of your life, life is in control of you.

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