Leading telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by visual mental health and wellness solutions developers SJS Solutions Ltd.
Joining a distinguished list of SJS Gold partners from Europe, Idaho based DataTel Communications has completed training on topics such as SCARF, Motivational Psychology, Employee Wellness, Mental Health and Employee Engagement in Contact Center environments.
“We’re delighted that DataTel Communications have become our first Gold Partner in the US, their desire to learn how to reduce stress, sickness and disengagement was evident from our very first conversation. This desire to understand more about what makes people happy in their work is supported by a passion to deliver much more than technology. I can honestly say I’ve never worked with a more people focussed, caring group of professionals”.
Stephen Pace, CEO, SJS Solutions Ltd, United Kingdom.
DataTel President Scott Langdon is no stranger to the Unified Communications and Contact Centre world, he’s been the man on the helm of DataTel Communications for the last 29 years and has seen many companies in the US focus heavily on technology missing the opportunity to maximise ROI by also focusing on people.
“We see the Optymyse solution covering the most critical and frankly missing component in the flood of technology and processes found in today’s CCaaS and premised-based contact centers – the human being. I was introduced to SJS by one of my most experienced enterprise salespeople. I’ve never seen him this excited about a solution! The idea of making the primary performance interface of an agent – the thing they look and listen to all day as a tool for positivity, engagement and “ownership” is fantastic. The benefits this offers contact centers and BPO are obvious to me; a happier and healthier workforce, less turn-over, better CX for clients and, in the case of BPOs, a real differentiator. To be able to provide a “bleeding edge” process in the United States, that you know will be the industry standard down the road, is exciting. The fact Optymyse is so easy to deploy and manage while being such a potent tool is great and to be the only gold standard bearer for the whole of the country is super-exciting.”
Whether you’re a BPO, outbound sales office, inbound customer care center, helpdesk or simply a company where you want to show how much you value your people DataTel Communications and SJS would love to hear from you.
About SJS: SJS use an innovative, science-based approach to provide visual mental health and wellness solutions for varying environments including customer care centres, outbound sales, helpdesks, emergency service control rooms, contact centres and general office environments. By combining the latest neuroscientific methodologies with Optymyse; a highly configurable, automated employee communications platform, SJS help organisations to achieve their goals while protecting the wellbeing, mental and physical health of their employees.
About DataTel Communications: DataTel Communications has been a leading telecommunications supplier for over 50 years and is locally owned. During this time DataTel has developed a reputation for superior service and customer commitment. We’ve been instrumental in bringing state of the art telecommunications to thousands of area businesses, educational facilities, hospitals, and more. No job is too big or too complex. By remaining ahead of the curve and by offering our customers a wide range of products and services, DataTel has added satisfied customers every year since its inception.