SJS are pleased to announce that LivePerson customers can now instantly be alerted to chat backlogs, chat performance and cumulative metrics via engaging Optymyse wallboards and dashboards.
In a recent development project for one of our customers, SJS have used LivePerson APIs to create an instant time saver for LivePerson users. With Optymyse LivePerson users no longer need to open a browser, log into their LivePerson dashboard and manually refresh data, instead supervisors, agents and managers can instantly see LivePerson KPIs, or link their live data to images, audio, messaging or even video.
“We have already started saving time and by using the Optymyse smart triggers to play audio files based on our LivePerson metrics, everyone is instantly made aware of any delay in answering customer chats” John Myers, NewDay Cards.
If you’re a LivePerson user and you’d like to save time, avoid missing chat backlogs and want to learn how to deliver KPIs and content in a way that provides improvements in attendance, employee loyalty and customer experience, get in touch with SJS Solutions today!