Entries by Ian Kaney

Unify Partner Discovery Day – We want to share our secrets with you!

Every day more than 700 agents walk out the door of UK contact centres. It’s time to abandon traditional wallboard technology and give agents what they crave. By combining a consultative approach with Optymyse Advanced Wallboard Technology, SJS Solutions give Unify Contact Centre Solutions Providers the tools to solve their customers most expensive problem.

Solving the agent disengagement puzzle

With Billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved?

The 3 human needs that drive employee engagement

According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work. Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny.

Remego and SJS Solutions Deliver Best in Class

Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution