About ian.kaney

This author has not yet filled in any details.
So far ian.kaney has created 58 blog entries.
17 Feb 2016

Onboarding contact center agents is vital!

2016-10-19T14:31:24+00:00February 17th, 2016|

Its the first step to a long and fruitful relationship Getting new agents up to speed on the culture, processes, and knowledge base of your company is an expensive undertaking, but there are some cost effective approaches you can use to which will also create a more social, fun environment for your agents. When a

10 Feb 2016

Six employee engagement ideas that may surprise you

2016-10-19T14:31:36+00:00February 10th, 2016|

Increasing employee engagement and perceptions and allowing them to buy in to your company can be creative, fun and surprising. Celebrate People When employees feel valued, they’re motivated to do their jobs better and more likely to be engaged. Knowing how important it is to recognize employees for a job well done is key. However

21 Jan 2016

Employee Health – is it on your radar?

2016-10-19T14:32:31+00:00January 21st, 2016|

Employee Health  - win, win Surely the health of your call center and contact centre agents is down to them? To some degree, it is, but what if you could help your employees to be happier and more satisfied in their roles? What if by taking a look at what causes high levels of employee stress

16 Dec 2015

Enhancing Your Employee Engagement Strategy In The Contact Center – free white paper

2016-10-19T14:32:40+00:00December 16th, 2015|

Introduction Companies spend over $720 million each year on employee engagement1, and that’s projected to rise to over $1.5 billion. So why is employee engagement at a record low? In August this year, Ofcom2 published their 2015 communications report, ‘The Communications Market 2015’ which included in its findings that the UK is now a ‘smartphone

15 Dec 2015

Six Tips for giving customers a happy 2016

2016-10-19T14:32:59+00:00December 15th, 2015|

1. Deploy technology that works Choosing technology which supports the customer experience helps create positive outcomes for both agents and customers. The easier it is for customer service agents to do a good job the more likely they are to be satisfied to stay with your organisation and the lower your training and recruitment costs

11 Dec 2015

SJS Solutions are looking for a part-time Digital Marketing Assistant

2016-10-19T14:33:09+00:00December 11th, 2015|

SJS Solutions are looking for a part-time Digital Marketing Assistant to work at our offices in Liscard, Merseyside. The successful candidate must have a desire to help organisations to use SJS products to improve employee engagement, environments and internal communication through the use of dynamic visual communications solutions developed by SJS Solutions. As well as

1 Dec 2015

SJS Solutions Expands Its Reach with New Data Connectors

2016-10-19T14:33:19+00:00December 1st, 2015|

SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication Solution for Contact Centers. Aldermaston, UK – 30 November 2015:  SJS Solutions, a global leader in visual communications products for the contact center market, has expanded it’s reach with new data connectors for Zendesk, Kayako, Cisco Unified Contact Center

27 Nov 2015

Millennials demand more

2016-10-19T14:33:39+00:00November 27th, 2015|

Millennials demand more! According to Pew Research[i], as of Q1 2015, over one-in-three American workers are Millennials. These tech savvy individuals were born between 1980 and 2000 and are more comfortable with new technology and are more likely to embrace Unified Communications and Contact Centre technology, but only if the technology in question offers them

13 Nov 2015

Agents and customers want the same things

2016-10-19T14:33:45+00:00November 13th, 2015|

Many of today’s contact centre problems can be solved without large investments. It’s not always the big things that deliver the greatest returns, if executed incorrectly and left unsupported by many smaller ongoing activities, return on investment (ROI) on large projects is lengthy and can be disappointing. So what are some of the common problems

9 Nov 2015

Are you a Contact Centre Customer Experience Specialist?

2016-10-19T14:35:28+00:00November 9th, 2015|

Are you a contact centre customer experience specialist? If you or the organisation you work for promote the skills to deliver contact center solutions as opposed to communication solutions and you are involved with tenders where the contact centre environment, agents and customer experience are a high priority then you probably need to understand the