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So far ian.kaney has created 58 blog entries.
26 Jan 2015

SJS Solutions cross the last U.S. frontier!

2016-10-19T14:42:22+00:00 January 26th, 2015|

January 2015, Alaska, USA Alaska’s largest water and wastewater company, Anchorage Water & Wastewater Utility become Alaska’s first company to install Optymyse™ Visual Communications Solutions from SJS Solutions. Anchorage Water & Wastewater Utility is the largest water and wastewater utility in Alaska. Including Anchorage, Chugiak-Eagle River, Peters Creek, Eklutna and Girdwood the Utility provides service

14 Jan 2015

UC Resellers & Contact Centre Experts – Are quick fixes worth a damaged reputation?

2016-10-19T14:42:31+00:00 January 14th, 2015|

Ever since SJS moved into visual communications in 2003, we have seen some contact center suppliers leave their customers with quick #wallboard fixes which cause frustration and worst of all left customers disappointed. http://www.sjssolutions.com/free-trial/ We have all heard the saying "You are only as good as your last; show, game or success". Even after the smoothest,

14 Jan 2015

Does the agent environment impact their performance?

2016-10-19T14:42:43+00:00 January 14th, 2015|

Are there good and bad agents or is it the organisations responsibility to bring out the best in all agents? According to research by Herman Miller, as the role of call and contact centres expand, so does the understanding of how they should be set up to best fulfil their potential. Telephony solutions such as unified

14 Jan 2015

Anchorage Water become the first Alaskan ShoreTel ECC user to install Optymyse

2016-10-19T14:42:51+00:00 January 14th, 2015|

Anchorage Water and Waste Water Utility (AWWU) wanted their agents to have access to clear, easy to read call handling data from their ECC plus be able to communicate using scrolling messages and threshold alerts. Curtis Hupton MCSE Systems Analyst was quick to praise SJS for their efficiency by saying: “Downloaded.  Installed.  So easy to

4 Jan 2015

End of Year Blog – 2014 has been a great year for visual communications and customer care.  

2016-10-19T14:43:01+00:00 January 4th, 2015|

2014 has been a great year for visual communications and customer care, with most companies now investing more in their contact centres and agents than ever before. This year we (SJS) have helped more companies improve agent communications and in turn improve customer loyalty and profitability than any other year in our 14 year history.

4 Jan 2015

Common contact center problems Optymyse™ solves.

2016-10-19T14:43:11+00:00 January 4th, 2015|

Lost customers caused by nervous agents, unable to answer questions the first time What is the cost of one lost customer?   Transferred calls or being placed on hold How many people will your customers tell if they are dissatisfied?   Inconsistent service levels caused by poor resource planning & lack of knowledge Inconsistent service

4 Jan 2015

Healthcare giant Pacific Source adopts SJS Visual Communications Solution for their state of art Contact Centres.

2016-10-19T14:43:21+00:00 January 4th, 2015|

Visual Communications experts SJS Solutions in partnership with Inflow Communications of Oregon has provided the healthcare giant Pacific Source with a high tech new approach to modern contact centres focussed on improving the agent environment and customer satisfaction.  Today many organisations consider their call and contact centers to be the key asset providing the primary

16 Dec 2014

Customer satisfaction drops 12 percent according to new research.

2016-10-19T14:43:30+00:00 December 16th, 2014|

An 18 month study by UK Bright found that the proportion of customers saying they were “very satisfied” or “satisfied” with their experience had declined from 62% to 50% over 18 months, according to research from two million consumers. With more than 1 million people employed in Call and Contact Centres in the UK, it