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How removing doubt improves profits

Certainty is a human need! It’s up there with Safety, Food and Shelter, if ignored doubt and uncertainty will heavily impact productivity and CSAT. “Why am I bothering, no one cares anyway” “I heard they’re downsizing so what’s the point of working my backside off” Left unchecked people will almost always revert to these types […]

How lowering stress delivers customer delight.

Unlike animals, human beings can turn on stress hormones through thought alone. We’ve all watched the Gazelle being chased by a lioness, and I sincerely hope none of us ever experience THAT level of stress, but what’s amazing is 15 minutes after running for it’s life that same Gazelle will have zero stress and be […]

How social experiences reduce Employee Disengagement and Absenteeism

Relationships at work are incredibly important. Humans crave social contact and connection with other people. Unfortunately, for many contact centre employees, work can be a lonely place where the pressure of meeting SLAs, call handling KPIs and adherence targets make being social almost impossible. Add traditional “ You’re here to work not make friends” management […]

MENTAL HEALTH AWARENESS WEEK

Did you know that the 18th – 24th of May is mental health awareness week in the UK? At SJS Solutions, we understand the importance of taking care of each other, especially during these stressful and uncertain times. Did you also know that Optymyse was specifically designed to improve the mental wellbeing of all contact […]

Back to work after Covid19

As many countries look towards easing their lockdown restrictions, we’ve been reflecting on what we can do to help. We have put together a list of 5 things we think will reduce stress and protect your employees when they return to work: 1.       Make sure your employees know the new rules around hygiene and social […]

Working from home – be careful what you wish for

Prior to 2020, the idea that your boss might ask you to work from home was a bit like winning the lottery. Lovely if it happened, but probably a bit far-fetched. Prior to 2020, the idea that your boss would force you to work from home would have sounded completely absurd! Be careful what you wish for. It’s happening […]

Why aren’t contact centres winning the CX battle?

After 30 years working in and around contact centres and the companies which sell tech to them I have the answer. It’s painfully simple, but because it requires dealing with subjects most contact centre vendors, their partners and IT managers are ill equipped to deal with, it’s often missed or not given the attention it […]

5 facts to help kick start your Employee Engagement Program

75% OF EMPLOYEES QUIT BOSSES, NOT JOBS Even if you manage a small team, when you align the way you; measure, manage and motivate them I guarantee you’ll uncover hidden potential which will allow these employees to achieve more than they ever imagined, by doing so they will surprise you. As they grow they become […]

Optymyse wallboards outperform all other wallboard solutions by combining Contact Center Experience and Neuroscience with the latest Web Technologies

So what if Optymyse is the world’s most flexible contact center wallboard software? Does that mean it will help you tackle costly issues like absenteeism, stress, employee disengagement and staff churn? YES! SJS have been optimizing contact centers since 2001, before this our founder was managing, auditing and optimizing contact centers all over the world. […]