Entries by Sarah Brady

5 facts to help kick start your Employee Engagement Program

75% OF EMPLOYEES QUIT BOSSES, NOT JOBS Even if you manage a small team, when you align the way you; measure, manage and motivate them I guarantee you’ll uncover hidden potential which will allow these employees to achieve more than they ever imagined, by doing so they will surprise you. As they grow they become […]

Optymyse wallboards outperform all other wallboard solutions by combining Contact Center Experience and Neuroscience with the latest Web Technologies

So what if Optymyse is the world’s most flexible contact center wallboard software? Does that mean it will help you tackle costly issues like absenteeism, stress, employee disengagement and staff churn? YES! SJS have been optimizing contact centers since 2001, before this our founder was managing, auditing and optimizing contact centers all over the world. […]

It’s not rocket science – It’s Neuroscience!

Are you a Contact Centre or CX Pioneer? If so, do you agree with Sir Richard Branson and believe putting your employees first is the quickest way to reach your goals and beyond? Or are you just fed up of dealing with lack luster employees, absenteeism, disengagement or the hassle of replacing agents? If you […]

How Neuroscience guarantees to solve your workforce issues

Every business on the planet wants to increase employee engagement, reduce absenteeism and mental health issues and create environments which are capable of improving human performance and wellness. We all know when our employees are happy their lives, our lives and the lives of our customers are better, this results in the best customer satisfaction, […]

DVSA praise SJS Solutions for delivering scientifically proven approach set to improve human performance and wellbeing at UK contact centres

Michael Jeffares, Service Operations Manager responsible for the Unify OpenScape Contact Centres used by The Driver and Vehicle Standards Agency (DVSA) customers told SJS Solutions, the developers of the world’s first Brain Centric Wallboard Solution; “DVSA are always open to innovative ways to improve both the service we provide to our customers and the well-being […]

How a basic understanding of the Human Brain will help you succeed

Did you know that Neuroscientists have recently discovered that “Social Pain” is dealt with using the same resources, and area of the brain as our biggest fear “Physical Pain”.  In fact at some point today almost all of your CSRs / agents will feel somewhat undervalued, unfairly treated or measured, isolated, uncertain or undervalued and […]

Oxytocin, the key to untapped human performance

“The neuromanagement challenge is to design a work environment in which oxytocin can be released many times during the day.” Kenneth Nowack, Paul J. Zak. As well as Oxytocin reducing levels of cortisol in the body and lowering blood pressure, it’s release naturally enhances a sense of: Optimism Trust Mastery Self-esteem So creating an environment […]

WILL YOU CREATE A BRAIN CENTRIC CONTACT CENTRE IN 2019?

Neuroscientists have recently discovered that “Social Pain” is dealt with using the same resources, and area of the brain as our biggest fear “Physical Pain”. The extensive use of MRI brain scans has scientifically proven that if your employees feel undervalued, unfairly treated or measured, isolated, uncertain or undervalued, they will be experiencing Social Pain […]

How did the New Raspberry Pi perform with Optymyse Brain Centric Wallboards?

Optymyse has been developed on the latest software platforms and is a software only, browser-based product, this means deployment is simple and the choice of compatible hardware options is endless. We recently tested Optymyse using the Raspberry Pie 3 B+, at just £35/$40 Raspberry Pi’s are one of the most cost-effective ways to push your […]