Entries by Sarah Brady

Why is Optymyse more expensive than a traditional wallboard?

There are companies who will tell you displaying a bunch of call handling metrics on a TV screen will improve your contact centre. If you know anything about agents, people and human behaviour you’ll know traditional wallboards don’t work. That’s why we’ve created a 3 step process, to help companies create wallboards that drive success […]

Sorry, I can’t hear you over the Bubble Wrap

One Employee Engagement and Performance Management company recently published a blog telling us to cover the boardroom with bubble wrap and invite employees in to de-stress. Unfortunately, this would not work in a call or contact centre, because your agents are….well…”working”

Attention SJS Customers & Partners!!

Please be on the lookout for a fraudulent email from an SJS email account. One of our employees has had their account compromised today, so be on the look out for emails asking you to review and sign a document. This is not from SJS!! Please accept our sincere apologies, we are taking steps to […]

Challenge, Consolidate, Create

Big, shiny TV’s hanging from the wall represent a position of authority, so making sure they contain the right content is vitual or you’ll kill employee morale stone dead!

Turning Traditional Wallboards On Their Head

What d’ya mean take the call handling metrics off our wallboards!? Are you mad? If that sounds like a strange thing to do read on, if you’ve taken all or most of your call handling metrics off your TV screens, bravo!