About Sarah Brady

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So far Sarah Brady has created 48 blog entries.
15 Jan 2018

How End Users Will Guarantee The Success Of Your Technology Projects

2018-01-15T13:26:04+00:00January 15th, 2018|

Technology can be great and in most cases a new support desk, CRM or contact centre solution will deliver considerable benefits over legacy systems, but does purchasing new technology guarantee success? Absolutely not!

21 Dec 2017

The Ultimate Guide To Using TV Screens To Maximise Employee & Customer Satisfaction

2017-12-21T14:56:54+00:00December 21st, 2017|

THE BASICS Employee and customer happiness are inexplicably linked; therefore, any form of visual communication should drive improvements in employee engagement, happiness and satisfaction. How? Simple.

30 Oct 2017

Buried Treasure: Discovering the Hidden Value of Your Digital Wallboard’s

2017-10-30T16:55:41+00:00October 30th, 2017|

Gold Mine in Real Time Digital wallboard’s are gold mines for contact centers. In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboard’s provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees.

16 Oct 2017

Mitel Connect Contact Centers Never Looked This Good

2017-10-20T10:13:41+00:00October 16th, 2017|

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on Mitel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more Mitel Connect customers, especially those who understand

9 Oct 2017

Genesys Contact Centres never looked so good

2017-10-09T14:10:52+00:00October 9th, 2017|

In recent months we’ve partnered with experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability.

2 Oct 2017

Avaya Contact Centers never looked so good

2017-10-02T10:34:03+00:00October 2nd, 2017|

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same.

25 Sep 2017

Contact Centre Solutions – How far do you need to go?

2017-09-25T16:20:45+00:00September 25th, 2017|

Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised