Entries by Sarah Brady

Do all Unify Contact Centres look this Sexy?

It’s almost 10 years since we delivered the first Optymyse wallboard solution on the Unify Open scape platform, and I’m so pleased that many of the Unify team I worked with back then are still around, that says a lot about a company – great people!

Mitel Connect Contact Centers Never Looked This Good

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on Mitel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more Mitel Connect customers, especially those who understand the importance of agent engagement, are choosing […]

Genesys Contact Centres never looked so good

In recent months we’ve partnered with exodussoft.eu experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability.

Avaya Contact Centers never looked so good

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same. Is giving our agents the same dull […]

Contact Centre Solutions – How far do you need to go?

Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised when the head of this highly motivated […]

Cisco Contact Centers Just Got Sexier!

In the last few months we’ve successfully deployed Optymyse at both UCCE and UCCX sites and we’re delighted with the results. The end of traditional call handling metric wallboard’s is coming! more and more of you are realising that agents want more from your visual communications solutions.

Following in the footsteps of Hollywood

In Hollywood, it’s the stars that make people flock to watch a movie and the movie makers know it. So, who are the stars of customer care in a contact centre? Directors? Managers? Supervisors? Obviously, company processes and ethos does have an impact on the way agents deal with customers but at the end of […]