Entries by Sarah Brady

Avaya Contact Centers never looked so good

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same. Is giving our agents the same dull […]

Contact Centre Solutions – How far do you need to go?

Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised when the head of this highly motivated […]

Cisco Contact Centers Just Got Sexier!

In the last few months we’ve successfully deployed Optymyse at both UCCE and UCCX sites and we’re delighted with the results. The end of traditional call handling metric wallboard’s is coming! more and more of you are realising that agents want more from your visual communications solutions.

Following in the footsteps of Hollywood

In Hollywood, it’s the stars that make people flock to watch a movie and the movie makers know it. So, who are the stars of customer care in a contact centre? Directors? Managers? Supervisors? Obviously, company processes and ethos does have an impact on the way agents deal with customers but at the end of […]

Optymyse Manifesto Join Us!

A Contact Centre Superstar has the respect and full support of his or her agents no matter how tough it gets. Contact Centre Superstars always fight for tools which support their agents. Contact Centre Superstars dare to question anything they feel will damage the well being and positivity of their agents.