Creating certainty in uncertain times

I recently sat down with Steve Pace – SJS Solutions CEO – and asked him a really difficult question. I asked him how he feels organisations can create certainty in uncertain times. Our industry, like many others, is facing unprecedented stresses and challenges as a result of the devastating impact of COVID-19. We know that our clients are facing challenges never faced before. This is all leading to huge amounts of uncertainty. The impact that uncertainty has on employees simply cannot be underestimated. Uncertainty causes an increase in social pain. When you increase pain, you increase the production of stress hormones, which increases stress, decreases productivity, increases disengagement, increases sickness… the list goes on and on and the cycle is unstoppable. Before we could address my question, we needed to establish what we mean by term “Certainty.” At SJS, everything …

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2 ways leaders can use kindness to improve health..

Every time you do something kind for others your immune system gets a well needed boost, your body becomes more balanced, and your blood pressure lowers. As the incidents of stress related diseases (dis-ease) continue to impact leaders across the globe, it’s nice to know that simple acts of kindness can reduce stress and increase longevity. Our health and wellness is determined by the hormones we create in our heads, so with the right level of awareness and by becoming consciousness of the emotions that trigger hormones, we are able to take positive steps to improving our overall health. One very easy method is to simply be kind to others in your workplace. Let’s face it we spend a lot of time at work, but how often do we think “I wonder who I can be kind to today?”. Here’s …

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Optymyse not on App Market Place..

You won’t find Optymyse on app marketplaces because we believe to improve employee engagement, wellbeing and performance, and tackle expensive issues like absenteeism and staff turnover you need to first understand how your employees think and how to meet their human needs. Optymyse includes the functionality to do this, but in our experience 1-2% of contact centre leaders know how to properly use dashboards and wallboards to create happy, healthy work environments. It’s our passion for what we do that keeps us from selling Optymyse as a downloadable App. We know that most CS Leaders need help in understanding what their employees’ human needs are and how to meet them, also what metrics could be causing stress and the science behind happy, healthy employees. Here at SJS we want to change the way CS leaders share information with their employees. …

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Contact Centre Secret Sauce Revealed…

Whether you’re part of the buying process for contact centre technology, or one of the CS Leadership Team, you’re going to want to hear this. There is a very simple way you can increase ROI on any investment you’ve made into contact centre solutions, staffing, recruitment and training. The approach is based on Neuroscientific Principles which have been widely tested to be effective in improving employee performance, moral, mental health and wellness for teams of employees under high demand so your contact centre environment is the perfect environment. Optymyse is something contact centre leaders have been asking for but have been told it’s not possible. I am here to tell you that your dream of a happy, healthy work environment where agents are engaged and supported without the need for additional supervisors, team leaders or managers can be a reality, …

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