This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.
OKLearn moreWe may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, refuseing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.
We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visit to our site you can disable tracking in your browser here:
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds:
The following cookies are also needed - You can choose if you want to allow them:
You can read about our cookies and privacy settings in detail on our Privacy Policy Page.
Privacy Policy
Why aren’t contact centres winning the CX battle?
After 30 years working in and around contact centres and the companies which sell tech to them I have the answer. It’s painfully simple, but because it requires dealing with subjects most contact centre vendors, their partners and IT managers are ill equipped to deal with, it’s often missed or not given the attention it […]
How social experiences reduce Employee Disengagement and Absenteeism
Relationships at work are incredibly important. Humans crave social contact and connection with other people. Unfortunately, for many contact centre employees, work can be a lonely place where the pressure of meeting SLAs, call handling KPIs and adherence targets make being social almost impossible. Add traditional “ You’re here to work not make friends” management […]
New CSAT figures suggest a back-to-basics approach could help many Utility Companies
New figures from TTi Groups’ 24 Month Bench Mark Report suggests that Utility Companies which offer solid traditional contact centre services are at an advantage to those trying to push customers to use new technology. So who’s been getting the basics right and delivering the best Customer Satisfaction and who needs to consider a back-to-basics […]
5 facts to help kick start your Employee Engagement Program
75% OF EMPLOYEES QUIT BOSSES, NOT JOBS Even if you manage a small team, when you align the way you; measure, manage and motivate them I guarantee you’ll uncover hidden potential which will allow these employees to achieve more than they ever imagined, by doing so they will surprise you. As they grow they become […]
Optymyse wallboards outperform all other wallboard solutions by combining Contact Center Experience and Neuroscience with the latest Web Technologies
So what if Optymyse is the world’s most flexible contact center wallboard software? Does that mean it will help you tackle costly issues like absenteeism, stress, employee disengagement and staff churn? YES! SJS have been optimizing contact centers since 2001, before this our founder was managing, auditing and optimizing contact centers all over the world. […]
It’s not rocket science – It’s Neuroscience!
Are you a Contact Centre or CX Pioneer? If so, do you agree with Sir Richard Branson and believe putting your employees first is the quickest way to reach your goals and beyond? Or are you just fed up of dealing with lack luster employees, absenteeism, disengagement or the hassle of replacing agents? If you […]
How Neuroscience guarantees to solve your workforce issues
Every business on the planet wants to increase employee engagement, reduce absenteeism and mental health issues and create environments which are capable of improving human performance and wellness. We all know when our employees are happy their lives, our lives and the lives of our customers are better, this results in the best customer satisfaction, […]
DVSA praise SJS Solutions for delivering scientifically proven approach set to improve human performance and wellbeing at UK contact centres
Michael Jeffares, Service Operations Manager responsible for the Unify OpenScape Contact Centres used by The Driver and Vehicle Standards Agency (DVSA) customers told SJS Solutions, the developers of the world’s first Brain Centric Wallboard Solution; “DVSA are always open to innovative ways to improve both the service we provide to our customers and the well-being […]
How a basic understanding of the Human Brain will help you succeed
Did you know that Neuroscientists have recently discovered that “Social Pain” is dealt with using the same resources, and area of the brain as our biggest fear “Physical Pain”. In fact at some point today almost all of your CSRs / agents will feel somewhat undervalued, unfairly treated or measured, isolated, uncertain or undervalued and […]
Oxytocin, the key to untapped human performance
“The neuromanagement challenge is to design a work environment in which oxytocin can be released many times during the day.” Kenneth Nowack, Paul J. Zak. As well as Oxytocin reducing levels of cortisol in the body and lowering blood pressure, it’s release naturally enhances a sense of: Optimism Trust Mastery Self-esteem So creating an environment […]